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We've issued an updated statement following the incident in Birsall on Monday. If anyone has any housing issues following the incident, please contact Housing Needs on 01509 634567.

Complaints

Requested on
Mon 14th January, 2013
Reference
FOI 2604
Resolution
Information provided

Question

I would be grateful if you could advise me of how many complaints have been received in each of 2010, 2011 and 2012 in respect of the following services. If possible would you also be able to tell me the percentage of each that were upheld: Planning, Housing Needs, Building Control.

Answer

Complaint numbers for: Planning, Housing Needs, Building Control:
2010 :  Planning - 41 (upheld 19%)
 Housing Needs - 20 (upheld 55%)
 Building Control - 1 (upheld 100%)
2011 :  Planning - 28 (upheld 43%)
 Housing Needs - 9 (upheld 66%)
 Building Control - 3 (upheld 33%)
2012 up to end of Nov 21012: 
 Planning - 45 (upheld 8%)
 Housing Needs - 20 (upheld 65%)
 Building Control - 1 (upheld 0%)
Please note: Figures for Dec 2012 have not yet been computed

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