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Tenant delighted as home improvement contract gets underway

  • Fortem Kitchen

A multi-million pound contract to deliver improvements to Charnwood Borough Council homes is underway.

Anstey resident Ann Houghton was delighted to be the first person to have a new kitchen fitted by Fortem, the Council’s newly-appointed contractor. 

To mark the occasion, the Council’s lead member for major contracts, Cllr Leigh Harper-Davies and Trish Edwardes, chair of the Housing Management Advisory Board visited Miss Houghton to take a look at the work and present some flowers.

Miss Houghton said: “My new kitchen is lovely; I’m really pleased with it and I can’t fault the workmen who fitted it. They were always polite and considerate while working in my home and finished the job as quickly as possible.

“I was kept well informed from start to finish and the small details such as the trims on the edge of worktops and a UPVC window board make all the difference. I was also able to have a say on what I wanted which made it more of a personalised experience.”

The kitchen features high gloss white cupboard fronts with stainless steel handles, white tiles and a smooth worktop.  It has also been fitted with an accessible water switch to ensure water to the property can be turned off with ease.

Cllr Leigh Harper-Davies, lead member for performance of major contracts said “I visited Miss Houghton’s home and I’m genuinely impressed with the quality of the kitchen, how it’s been fitted and Fortem’s communication with our tenant.

“The contract was largely awarded on quality and it’s clear they have been able to deliver that with their first kitchen along with good customer engagement.

“Fortem have had a positive start to their contract and I hope it continues with the other home improvements they’ll be making across the borough.”

Geoff Parkinson, director of business solutions at Fortem said: “We are delighted that Miss Houghton is happy with the standard, finish and overall experience of having her new kitchen fitted.

“Our tradespeople are ambassadors of our business and have the utmost respect while working in people’s homes. We’re looking forward to hearing from more happy tenants as the scheme progresses.”

Fortem was awarded a five-year contract by Charnwood Borough Council earlier this year to deliver improvements, including new kitchens, bathrooms and heating systems, to council homes across the borough.