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Council offers gesture of goodwill to garden waste customers

  • Garden Waste

Garden waste customers across Charnwood are being offered £5 off their next subscription as a gesture of goodwill.

Charnwood Borough Council is offering the reduction after collections were disrupted because of the Coronavirus pandemic.

Any Charnwood resident who had an active garden waste bin subscription in April 2020 we will receive a £5 discount on their next subscription.

Cllr Leigh Harper-Davies, lead member of contracts, said: “Once again, we would like to sincerely apologise for the inconvenience caused by the loss of service.

“Although the terms and conditions for waste collections mean we do not have to offer compensation for service disruptions, we are offering this £5 as a gesture of goodwill because of these difficult times.”

“We would also like to thank customers for being understanding and supportive of our recycling and refuse workers who have themselves been fantastic throughout the pandemic.

The council’s garden waste service, which costs £40 per bin each year, was paused on March 23 for a month, a limited service was re-introduced on April 20.

The discount will be applied automatically for people who pay by direct debit when their subscription is due for renewal. People who pay by invoice will see the discount included.

The Council originally though customers affected by the disruption would have an extension to their subscription. However, it has become clear that extending permits would involve significant work take longer to implement than the current proposal.

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