Reminder for letting agents and property managers after business fined

Published: Mon 26th April, 2021

Residential letting agents and property managers in Charnwood are being reminded of their legal responsibilities after a business was fined by the borough council.

All residential lettings agents and property managers are required by law to join one of two government-approved redress schemes which help resolve disputes between tenants and landlords.

The Council became aware in November 2020 that a residential letting agent and property manager operating in the borough was not registered with a redress scheme provider.

The company had failed to pay its membership renewal fees of £132 and had allowed its membership to lapse in September 2020. After being contacted by the Council, the business re-joined the scheme.

Residential letting agents and property managers can be fined up to £5,000 for not being part of a redress scheme. The Council fined the company in this case £961 to reflect the amount of time it was not part of a redress scheme.

Alison Simmons, head of strategic and private sector housing at Charnwood Borough Council, said: “It is a legal requirement for residential lettings agents and property managers to be part of a redress scheme and there is no excuse for not following the law.

“While we always support local businesses, we also have a duty to enforce the rules.

“The redress scheme is important because it is an independent organisation that can help resolve problems for tenants and landlords.”

The Council monitors lettings agents and property managers to ensure that they are registered with a redress scheme. 

If you are concerned that your residential letting agent or property manager does not belong to an approved redress scheme, please contact Charnwood Borough Council’s Private Sector Housing department on 01509 634651 or email private.housing@charnwood.gov.uk