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Advice for food businesses

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

To help reduce the spread of infection and to ensure social distancing, food businesses are currently not allowed to sell food or drink that is consumed on the premises.

If you are selling food or drink for consumption on the premises you must stop.

Takeaway services can continue to run as normal, and we know that a number of businesses are choosing to offer food delivery and collection services for the first time. Strict social distancing measures must be introduced to ensure the safety of staff and customers. 

If you're offering takeaway or delivery services please let us know as soon as you can, this will mean our food safety team kcan ensure social distancing and hygeine measures are in place to protect you and your customers.

Tips for takeaway & delivery services:

  • Orders should only be taken online or over the phone - No orders should be taken in person on the premises – advise customers of this
  • Customers should only enter the premises when their order is ready. Staggered collection times may help with this
  • Customers arriving without having already placed an order should be asked to leave and to order online or by phone, and to return at a designated collection time
  • Customers whose orders are ready should enter one at a time to collect and pay
  • Businesses should discourage crowding outside and should enforce two-metre distancing

Businesses continuing to sell food or drink for on-site consumption will be investigated by council Environmental Health teams and the Police and could receive prohibition notices and unlimited fines. Alcohol and late-night refreshment licenses may also be withdrawn.

Further government advice for food business is available at

Government guidance for reopening businesses from Saturday July 4, 2020

Following the Prime Minister’s announcement yesterday about re-opening commercial premises in England from Saturday July 4, new government guidance is now available to help businesses in the following sectors:

Restaurants, pubs, bars, etc.:

‘Close contact’ services, such as hairdressers and tattooists:

The visitor economy, such as hotels, B&B’s and indoor/outdoor events:

The Food Safety Team are here to help by advising businesses on the new requirements, and can be contacted at or by calling 01509 634636.

Eat Out to Help Out campaign

Restaurants and other establishments serving food for on-premises consumption can now sign up to a new government initiative aimed at protecting jobs in the hospitality industry and encouraging people to safely return to dining out.

The Eat Out to Help Out registration service went live on July 14 on GOV.UK, allowing businesses to join the scheme announced last week by Rishi Sunak MP, Chancellor of the Exchequer.

Businesses will receive a window sticker to show they are using the scheme and can download promotional items from GOV.UK.

Who can register?

You can register for the Eat Out to Help Out Scheme if your establishment:

  • sells food that is intended for consumption on the premises when purchased
  • provides its own dining area or shares a dining area with another establishment for eat-in meals
  • has registered as a food business with the relevant local authority on or before July 7

How to register

Businesses can register to be part of the scheme online at GOV.UK.

A searchable restaurant finder tool can be found at

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