To ensure we hold the correct details on our electoral register we complete an annual canvass of all households in the borough each year.

We will contact every household in the borough asking them to check whether the information that appears on the electoral register for those living at their address is correct.

If you do not receive a form or require help completing any of the forms you receive, please contact the Electoral Services team on:

Tel: 01509 634546


Annual canvass

The annual canvass process has been updated to make it simpler. The existing Electoral Register has been sent securely to the Department for Work and Pensions so it can be checked against their database.

We now have a list of properties across the borough that match the database so we will be contacting you to confirm the details we have.

The Register of Electors is often used to confirm an individual's address, especially if they are applying for credit such as a mortgage, personal loan or even a mobile telephone. It is particularly important that anyone who has moved address recently looks out for the form and checks whether they are registered.

New email checks

The Council normally sends a letters to every household in the borough each year to check voters’ details are correct on the register.

This year, some voters will receive an email to carry out the check to save time, money and help the environment.

The Council will use the database to identify households where voter details are unlikely to have changed and send them an email.

The email will be sent from on Thursday June 23 and residents are asked to respond to the email by Tuesday July 12.

If a response to the email is not received or the Council does not hold an email address for anyone in the property, a paper canvass form will be delivered to the household by Friday August 19.

Where data suggests there have been some changes to the voters at the property, a form will be sent by Friday August 19.

If the information is not correct on the form, residents need to let the Council know as soon as possible so individual electoral registration forms can be sent to those who need to register to vote.

Full details of how residents can complete the form online, by phone, via text or by post are all contained in the email or form they receive.

Residents are reminded to stay alert to email scams. We will never ask for your bank details in an email. If you have any doubts or concerns, please contact our elections team on

What you need to do

If you receive an email from our electoral services team, please respond to it by Tuesday July 12.

If you receive a paper canvass form to your property, please follow the instructions on the letter.

If there are changes needed or we are missing information, you must respond so we can keep the register up-to-date.

It’s quick and easy to respond and you can do so online or by phone using the contact information on the letter or email.

You are legally obliged to provide your information for the electoral register. If you don’t, you may be removed from the register. If you knowingly provide false information, you may incur a fine and six months in prison.

Frequently Asked Questions (FAQs)

We have put together a list of FAQs to help answer any queries or questions you may have about this year’s annual canvass.

Annual canvass FAQS

Last updated: Wed 15th June, 2022 @ 12:27