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Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

In response to the coronavirus pandemic, the Charnwood Borough Council offices are only open for essential enquiries by pre-arranged appointment.

You can still apply online to join the Housing Register, submit supporting documents and bid for properties on the Choice Based Letting System. There are currently delays in the processing of applications and the allocation of properties. Property viewings are currently suspended. Tenancy sign-ups are taking place. We apologise for any inconvenience caused.

Anyone aged over 16 years can apply to join our Housing Register, to rent a property from the Council or a Registered Provider (formerly known as Housing Associations) in Charnwood.

If you are already hold a tenancy with a Council or Registered Provider you can also apply for a Mutual Exchange.

How to apply

You can make an application by completing the online Housing Register Application Form. Please see the below guidance to follow in order to submit this application. Please note the guidance is designed for use on a computer or laptop and not a smart phone or mobile device:

More information about completing an application can be found in the Housing Register Applications Frequently Asked Questions document below:

You will need to provide supporting documents/proofs for your Housing Register application.  More information about providing these proofs can be found in the Housing Register Applications Proofs Guidance document below:

If you need help to make an online application, you can contact the housing allocations and lettings team on 01509 634567 or email

You can find information on how to log back into an incomplete application and how to reset your password in the documents below:

What happens after I apply? 

The Housing Allocations and Lettings Team will assess your application. Applicants who are accepted onto the Housing Register will receive a letter that confirms the Band their application has been placed in and the number of bedrooms they are eligible for.

Applicants will be able to 'bid' online for up to two properties per week on the Choice Based Lettings Website. More information about bidding for properties can be found in the Housing Register Applicant’s Guide below:

If you need help to bid for properties, you can contact the Housing Allocations and Lettings Team on 01509 634567 or

What should I do if my circumstances change? 

Your application may be affected if there is a change in your circumstances, for example if you have become pregnant, would like to add another person to your household or you have changed your address.

If there has been a change in your circumstance, you can notify the Council by updating your online Housing Register application. For guidance, please see the document below:

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Last updated: Tue 8th September, 2020 @ 14:07