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Apply for discounts and exemptions

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Discounts and exemptions will only be considered once we have received the appropriate evidence of entitlement.

You may also be required to complete an application form. 

You must continue to pay your bill as requested while we consider your application. If a reduction is granted a revised bill will be issued to you taking into account payments received. 

If there is a credit balance on your account after a reduction has been applied, this will be carried forward against your future liability or refunded to you on request.

Please note: If you require assistance completing the severe mental impairment exemption form, please visit the customer services desk at Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX from Monday to Thursday: 8.30am to 5pm, Friday 8.30am - 4.30pm Friday. Please note that no tickets to see a customer advisor will be issued after 4.45pm (4.15pm on Fridays). You can also call the Council Tax Department on 0345 6091258.

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Last updated: Wed 15th April, 2020 @ 11:42