Charnwood Borough Council’s Customer Service Centre on Southfield Road is open to customers for essential enquiries by appointment only.

Anyone visiting the Council will be triaged to establish the nature of their enquiry and if they are able to access the service from home online or by telephone they will be asked to do so.

There are only a limited number of face-to-face appointments available each day. These are intended for those customers who cannot access our services in any other way.

Appointments are available from Tuesday to Thursday, 8.30am until 4.30pm, with 30-minute slots given to each customer. Reception will be closed from 12.30pm to 1.30pm daily, with no appointments available during this time. Appointments can be requested by calling 01509 634560. 

When attending the offices you should visit alone where possible, unless with a carer or if exceptional circumstances apply.

Customers will be required to queue outside of the building before entry and there is currently no internal waiting area.

You must wear a face covering while on the premises, unless you are exempt, use the hand sanitising station on entering the building, and follow social distancing guidance.

The computer terminals normally available for customer use have been temporarily removed to prevent infection transmission and there are no toilets available for use by members of the public. This is to help ensure that the number of people in the building is kept to a minimum.

Charnwood residents can keep updated on any service changes during the Coronavirus pandemic by visiting and by signing up to email newsletters at

Last updated: Mon 12th April, 2021 @ 13:33