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Bank holiday opening arrangements

We are currently experiencing technical issues with our online forms. We apologise for the inconvenience and are working to get the problem rectified as soon as possible.

As a result of the Bank Holiday there will be some changes to services and facility opening hours:

Council offices at Southfields

The main council office building at Southfields will close at 4.30pm on Friday, 24 August (last ticket to see a customer services advisor in the Customer Service Centre will be issued at 4.15pm) and remain closed until 8.30am on Wednesday, 29 August (i.e. Customer Service Centre closed all day Tuesday, 28 August).

Refuse collections and bulky items

Refuse, recycling and garden waste collections will not be affected by the Bank Holiday.

Bulky Collections

The cut off for online bulky waste collection bookings is 3pm on Friday, 24 August, and 3pm for telephone calls.

Bulky collections booked by this time will be collected on Saturday, 25 August and items need to be presented by 6am.

Any collections booked after this time will be collected on Monday, 3 September.

Contact Centre

The Council's Contact Centre arrangements are as follows:

  • Closed Monday, 27 August
  • Open Tuesday, 28 August  8.30am – 5pm  for calls.

Housing issues

  • Tel: 01509 634567 (Homelessness, Housing Allocations, the Housing Register) or
  • Tel: 01509 634666 (Tenancies, Repairs, Maintenance, Rents & Sheltered Housing)

Refuse and recycling issues 

  • Tel: 01509 634563

Emergency numbers:

The following numbers can be used in an emergency outside of opening hours

  • Council Emergency 0333 2008811
  • Emergency Housing and Homelessness 01509 634567
  • Lifeline Service  01509 643970
  • Emergency Repairs 01509 634666

Police enquiry desk

The police enquiry desk located in the council offices will be closed from 4.15pm on Friday, 24 August and will re-open at 8.30am on Tuesday, 28 August. 

Job centre

The job centre located in the council offices will be closed from 5pm on Friday, 24 August and will re-open at 9am on Tuesday, 28 August. 

Museum

Tel: 01509 233754

  • Bank Holiday Monday, August 27th, the museum will be closed

Charnwood Leisure Centres

For details about opening times for the three leisure centres visit the relevant website:

Loughborough Leisure Centre
Tel: 01509 611 080

Soar Valley Leisure Centre
Tel: 01162 375 267

South Charnwood Leisure Centre
Tel: 01162 640 057

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