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Bank holiday opening arrangements

As a result of the Bank Holiday there will be some changes to services and facility opening hours:

Council offices at Southfields

The main council office building at Southfields (including the main switchboard - 01509 263151) will close at 4.30pm on Friday, May 25 (last ticket to see a customer services advisor in the Customer Service Centre will be issued at 4.15pm) and remain closed until 8.30am on Tuesday, May 29.

Refuse collections and bulky items

Refuse, recycling and garden waste collections will not be affected by the Bank Holiday.

Bulky items

The cut off for online bulky waste collection bookings and for telephone calls is 5pm on Thursday May 24.

Bulky collections booked by this time will be collected on Saturday, May 26 and items need to be presented by 6am.

Bulky waste collections booked after this time will be collected on Monday, June 4.

Contact Centre

The Council's Contact Centre arrangements are as follows:

  • Closed Monday, May 28 2018– re-opens at 8.30am Tuesday, May 29 2018

Housing issues

  • Tel: 01509 634567 (Homelessness, Housing Allocations, the Housing Register) or
  • Tel: 01509 634666 (Tenancies, Repairs, Maintenance, Rents & Sheltered Housing)

Refuse and recycling issues 

  • Tel: 01509 634563

Emergency numbers:

The following numbers can be used in an emergency outside of opening hours

  • Council Emergency 01509 634567 or 0333 2008811
  • Lifeline Service  01509 643979
  • Emergency Housing Repairs 01509 634666

Police enquiry desk

The police enquiry desk located in the council offices will be closed from 4.15pm on Friday May 25, 2018 and will re-open at 8.30am on Tuesday May 28, 2018. 

Job centre

The job centre located in the council offices will be closed from 5pm on Friday May 25, 2018 and will re-open at 9am on Tuesday May 28, 2018. 


Tel: 01509 233754

  • Bank Holiday Monday, May 29, the museum will be closed

Charnwood Leisure Centres

For details about opening times for the three leisure centres visit the relevant website:

Loughborough Leisure Centre
Tel: 01509 611 080

Soar Valley Leisure Centre
Tel: 01162 375 267

South Charnwood Leisure Centre
Tel: 01162 640 057

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