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Changes to the benefits system

Due to essential maintenance being carried out by Pay360, customers may experience online payment disruptions on Sunday July 5 between 4:30-6:30am and Tuesday July 7 between 6-7am. We apologise for any inconvenience caused.

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at www.charnwood.gov.uk/restrictions.

As part of the UK Government's welfare reform measures changes have been made to benefits in Charnwood.

These changes have had an impact on working age people claiming benefits or renting a home from us. 

Changes to the benefit system can be found below:

Please be aware that residents of pension age are not effected by these changes.

Contact details

If you are a working age benefit claimant and want to find out more, please contact us on

If you are a working age council tenant and receive benefits, please contact us on:

  • Tel: 01509 634666.

For more information please visit the Government's website.

Where do I go for more help?

If you receive Housing Benefit and Local Council Tax Support you can apply for a Discretionary Payment in order to help with your rent, housing costs and council tax bill.

If you are not entitled to Council Tax Support but you are suffering extreme financial hardship or can show that your personal circumstances justify a reduction to your council tax bill, you may be able to get a temporary discretionary discount.

Your circumstances would need to be exceptional for an award to be made. For more information or to make a claim please contact us on phone number or email address above.

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