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Charnwood Community Action - Supporting older residents

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Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

For information on food and medication delivery services or transport assistance across the borough please head to the webpages below: 

The government are advising those who are over 70 to be particularly stringent in following government social distancing measures, as they are at increased risk of severe illness from coronavirus (Covid-19).  

The 70+ age group are being told to isolate themselves for at least a 12 week period in order to try and avoid catching the infection, and people are genuinely concerned that perhaps cut off from the wider community, they will struggle to cope which may result in other physical and mental health issues apart from Coronavirus 

For more information visit the Government website. 

if you are struggling to get food or have no support network, friends or family to help you with this please contact Charnwood Community Action.

Support Helplines  

Social distancing can have a negative impact on mental health. We have a list of organisations that offer support for those going through difficult times. These can be found on our mental health support links webpage.

Age UK Leicestershire & Rutland

Coronavirus Helpline 0116 299 2239 Mon- Fri 9-5pm.  

Whilst Coronavirus is impacting on the lives of people all over the country, it is older people particularly who are the most affected. From Monday March 23, 2020 Age UK Leicestershire & Rutland will offer extra help and support to the most at risk in our communities.   

They have launched a dedicated Coronavirus helpline 0116 299 2239 which will enable them to deliver practical and emotional support to local older people.    

Age UK Leicestershire & Rutland is committed to supporting older people throughout the period of isolation by providing a range of support services which may include telephone befriending, shopping, collecting prescriptions and, where appropriate, visiting people in their own homes but following all the guidance relating to the virus.  

They are also calling on the public to help where they can.  They need donations of non-perishable food, toiletries, hand wash, toilet rolls, pasta, rice, tinned food, long-life milk and some pet food.  These can be dropped off at your local Age UK Leicestershire & Rutland shops or Resource Centres.   

If you need to find the location of your nearest Age UK Leicestershire & Rutland shop please visit their website Anyone offering volunteer support can also apply via their website or call 0116 299 2233 for more information.  

Age Concern Syston

Age Concern Syston are involved in distributing food to the vulnerable.


Telephone: 01162601476

Syston and District Volunteer Centre

We are doing prescription collection and delivery. Delivering food parcels and going shopping for vulnerable individuals. This is a reduced service. Please email

The Silver Line   

The Silver Line is a helpline for those over the age of 55:    

Phone: 0800 4708 090    


Alzheimers Society  

Dementia Connect support line for those worried about themselves or a loved during this time.  

Phone: 0333 150 3456. 

Dementia UK 

If you have any concerns about caring for someone with dementia through the coronavirus (COVID-19) pandemic, please call the dementia specialist Admiral Nurses on our Helpline, on 0800 888 6678 or email . 

The Helpline is open seven days a week, 9am-9pm Monday to Friday, and 9am-5pm on weekends. 

The Royal British Legion 

The Royal British Legion is at the heart of a national network that supports our Armed Forces community. If you would like to chat to someone and need support please visit their website.

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