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Community Trigger process

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The Community Trigger is a process that gives victims and communities the right to request a review of actions taken, where they believe an ongoing problem has not been adequately addressed.

Registered Housing Providers (social landlords) will also be included in this process.

If you have experienced Anti-social Behaviour and want to report it, please use our online ASB Reporting form or call:

  • Police: 101. In an emergency call 999
  • Charnwood Borough Council – 01509 263151

If you have experienced a hate incident please contact the Hate Incident Monitoring Project on:

How to activate the Community Trigger

The Community Trigger is not a first port-of-call; it is only to be used if you believe that there has been a failure to respond adequately to your complaint. Applications can and will be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. 

To activate the Community Trigger you can download a paper copy which you can then post to our Community Safety Manager at:

Charnwood Borough Council, Council Offices, Southfields Road, Loughborough, LE11 2TX.

What does the Community Trigger do?

The Trigger is designed to ensure that local authorities, police and health services work together to try to resolve any complaints about anti-social behaviour by talking about the problem, sharing information and using our resources to try to reach an agreeable outcome. 

Private registered providers of social housing will also have a duty to cooperate with this group, as they play a key role in tackling antisocial behaviour in local areas.

When to use the Community Trigger

The Community Trigger can be used in the following situations:

  • If you have complained to the Council, Police or a Registered Housing Provider about three separate incidents of anti-social behaviour in the last six months
  • If three individuals in your local community have complained separately to the Council, Police or Registered Housing Provider in the last six months about the same incident of anti-social behaviour in the locality
  • If you have been a victim of a single hate crime or incident in the last six months

For a Community Trigger to be considered you must have made a complaint within one calendar month of the incident occurring and you must request the Trigger to be activated within six months of the date of that initial complaint.

The Trigger does not replace the complaints procedures of individual organisations or replace your opportunity to complain to the Local Government Ombudsman or to the Independent Police Complaints Commission if you believe that your complaint has not been dealt with adequately.

What happens next

Once you have asked for a Community Trigger to be activated, our Community Safety Manager will acknowledge your request within five working days. 

They will ask the agencies involved to provide details of your complaint and actions that they have considered and taken to date. The manager and officers from partner agencies will look at this information and decide whether a Community Trigger should be activated.

  • If it does not meet the threshold you will be informed with an explanation on how the decision was reached

  • If it does meet the threshold a meeting will take place between officers from the appropriate agencies and partners involved in the case to discuss the anti-social behaviour and what actions have been considered and taken

  • The group will review how the Partnership has responded and draft a report of its findings

  • A response will be sent to you by the Council’s Community Safety Manager, explaining the action taken and also making recommendations for any further action that may be necessary for the Partnership to take to resolve the anti-social behaviour.


If you are not entirely satisfied with the response you receive you have the right to an appeal. In the event of an appeal, individuals should contact the Chair of the Community Safety Partnership,  who will arrange a meeting of senior officers of the Partnership in order to discuss your case further.

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