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Landlord Services

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Landlord services is the name of the council department which manages council homes. We have around 5,700 in the borough.

Below is a list of ways in which you can get in touch with us about landlord services. For any enquiries, comments or suggestions, please use the online contact form.

By phone or email

Tel: 01509 634666


The contact centre is open 8.30am to 5pm, Monday to Friday. (You can still report emergency repairs eg complete loss of power, burst water pipe or making your home secure and anti-social behaviour out of hours).

In person

The Council offices are located on Southfield Road, Loughborough, LE11 2TX and are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays. (Please note, no tickets to see a Customer Advisor will be issued after 4.45pm (4.14pm on Fridays).

In writing

All letters should be addressed to:

Landlord Services
Charnwood Borough Council
Southfield Road
LE11 2TN

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