We are here to help you access our services and welcome your comments and feedback.
Our online services are available 24 hours a day, seven days a week and are the best way to make requests, reports and payments.
Customer Services
Contact us by phone
Our phone lines are open Monday to Friday 9am to 4pm and you can reach us by calling 01509 263151.
Face-to-face appointments at the Council offices
If you require a face-to-face appointment please contact 01509 634560 and our customer services team will find you an available timeslot between our opening times of Monday to Friday 9am to 4pm.
Address
Charnwood Borough Council
Southfield Road
Loughborough
LE11 2TX
Payments at the Council offices from November 1
Please note that we will no longer be accepting cash, cheque and chip and pin payments at the Charnwood Borough Council offices at Southfields from November 1, 2023.
Customers will be encouraged to make payments online in the first instance, but you will still be able to make payments at Post Offices and Paypoint outlets.
The nearest Paypoint outlet is at JC’s on Bedford Square, which is approximately two-minutes’ walk from the Southfield offices and is open until 10pm on weekdays.
Contacting the Council in an emergency
The emergency contact details can be found below:
Benefits and Council Tax
If you are contacting us about benefits and council tax please call 03456091258 (calls charged at local rates).
You can make a council tax enquiry via the online form below:
Make an online council tax enquiry
Housing
Housing options and allocation
Housing allocations online enquiries
Tenancy Services
Call 01509 634666
Cleansing
Refuse and recycling
Call 01509 634563
Street management
Call 01509 634564
Charnwood Lifeline
Opening times
- Monday-Thursday, 8.30am - 5pm
- Friday, 8.30am - 4pm
- Contact number: 01509 643970
More information about Charnwood Lifeline
Charnwood Leisure Centres
- Loughborough: 01509 611080
- Soar Valley (Mountsorrel): 0116 2375267
- South Charnwood (Syston): 0116 2640057
Charnwood Museum
For information about Charnwood Museum, visit the Charnwood Museum website or call 01509 233754.
Loughborough Town Hall
For information about Loughborough Town Hall, visit the Loughborough Town Hall website or call the Box Office on 01509 231914.
Stay Updated
Sign up to our email alerts for up-to-date news updates on this service and other areas across Charnwood Borough Council.
Related Links (1)
Last updated: Thu 31st August, 2023 @ 10:52