Skip to Content

Contacting the council

Updated, Saturday, 6.30pm: The River Soar at Proctors Caravan Park at Barrow is on a flood warning. There is a flood alert for the Lower River Soar. For more information, please visit the Environment Agency website. More information on our sandbag policy

Before you contact us, have you looked to see if what you are looking for is on our website.

Use the search bar at the top or in the corner. 

Online you can also :

You can also:

If you would prefer to email, please contact us via .

Telephone

Benefits and Council Tax

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 03456 091258

Housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634567 

Council housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634666       

Charnwood Lifeline

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 643970

Refuse and recycling

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634563

Street management

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634564

Charnwood leisure centres

Council switchboard 

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30pm - 4.30pm
  • Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Geo: 52.7686, -1.2050

Opening times

Monday to Thursday: 8.30am to 5pm, Friday 8.30am - 4.30pm Friday 

Please note that no tickets to see a customer advisor will be issued after 4.45pm (4.15pm on Fridays).

Plan your journey 

Share this page:

Last updated: