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Contacting the council

Before you contact us, have you looked to see if what you are looking for is on our website.

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Telephone

Benefits and Council Tax

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 03456 091258

Housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634567 

Council housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634666       

Charnwood Lifeline

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 643970

Refuse and recycling

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634563

Street management

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634564

Charnwood leisure centres

Council switchboard 

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30pm - 4.30pm
  • Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Opening times

Monday to Thursday: 8.30am to 5pm, Friday 8.30am - 4.30pm Friday 

Please note that no tickets to see a customer advisor will be issued after 4.45pm (4.15pm on Fridays).

Plan your journey 

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