Contacting the council

Before you contact us, have you looked to see if what you are looking for is on our website.

Use the search bar at the top or in the corner. 

Online you can also :

• make payments
• report issues
• request services

You can also:

• Make an enquiry, comment, suggestion, compliment or complaint

If you would prefer to email, please contact us via information@charnwood.gov.uk.

Telephone

Benefits and Council Tax

• Opening times:
  • Monday - Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm
• Tel: 03456 091258

Housing

• Opening times:
  • Monday - Friday: 8.30am - 5pm
• Tel: 01509 634567 

Council housing

• Opening times:
  • Monday - Friday: 8.30am - 5pm
• Tel: 01509 634666       

Charnwood Lifeline

• Opening times:
  • Monday - Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm
• Tel: 01509 643970

Refuse and recycling

• Opening times:
  • Monday - Friday: 8.30am - 5pm
• Tel: 01509 634563

Street management

• Opening times:
  • Monday - Friday: 8.30am - 5pm
• Tel: 01509 634564

Charnwood leisure centres

• Loughborough: 01509 611080
• Soar Valley (Mountsorrel): 0116 2375267
• South Charnwood (Syston): 0116 2640057

Council switchboard 

• Opening times:
  • Monday - Thursday: 8.30am - 5pm
  • Friday: 8.30pm - 4.30pm
• Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Opening times

Monday to Thursday: 8.30am to 5pm, Friday 8.30am - 4.30pm Friday 

Please note that no tickets to see a customer advisor will be issued after 4.45pm (4.15pm on Fridays).

Plan your journey