We are here to help you access our services and welcome your comments and feedback.

Our online services are available 24 hours a day, seven days a week and are the best way to make requests, reports and payments.

Report issues

Request council services

Make an online payment

Online forms

Customer Services

Contact us by phone

Our phone lines are open Monday to Friday 9am to 4pm and you can reach us by calling 01509 263151.

Face-to-face appointments at the Council offices

If you require a face-to-face appointment please contact 01509 634560 and our customer services team will find you an available timeslot between our opening times of Monday to Friday 9am to 4pm.


Charnwood Borough Council
Southfield Road
LE11 2TX

Payments at the Council offices from November 1

Please note that we will no longer be accepting cash, cheque and chip and pin payments at the Charnwood Borough Council offices at Southfields from November 1, 2023. 

Customers will be encouraged to make payments online in the first instance, but you will still be able to make payments at Post Offices and Paypoint outlets.

The nearest Paypoint outlet is at JC’s on Bedford Square, which is approximately two-minutes’ walk from the Southfield offices and is open until 10pm on weekdays.

Contacting the Council in an emergency

The emergency contact details can be found below:

Emergency Contact

Benefits and Council Tax

If you are contacting us about benefits and council tax please call 03456091258 (calls charged at local rates). 

You can make a council tax enquiry via the online form below:

Make an online council tax enquiry


Housing options and allocation

Housing allocations online enquiries

Tenancy Services

Call 01509 634666


Refuse and recycling

Call 01509 634563

Street management

Call 01509 634564

Charnwood Lifeline

Opening times

  • Monday-Thursday, 8.30am - 5pm
  • Friday, 8.30am - 4pm
  • Contact number: 01509 643970

More information about Charnwood Lifeline

Charnwood Leisure Centres

Charnwood Museum

For information about Charnwood Museum, visit the Charnwood Museum website or call 01509 233754.

Loughborough Town Hall

For information about Loughborough Town Hall, visit the Loughborough Town Hall website or call the Box Office on 01509 231914.

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Last updated: Thu 31st August, 2023 @ 10:52