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Contacting the council

Customers may experience online payment disruptions on Sunday April 18 between 4-7am due to essential maintenance. We apologise for any inconvenience caused.

We have opened an online book of condolence for His Royal Highness, the Duke of Edinburgh.

Charnwood Borough Council's Customer Service Centre on Southfield Road is open to customers with essential enquiries on an appointment-only basis.

Appointments with a Customer Advisor will be available from Tuesday to Thursday, 8.30am until 4.30pm, with 30-minute slots given to each customer. Reception will be closed from 12.30pm to 1.30pm daily and there will be no entry into the building during this time.

How to make an appointment at Southfield Road

Before you contact us, have you looked to see if what you are looking for is on our website.

Use the search bar at the top or in the corner. 

Online you can:

Make a payment

Report an issue

Request a service

You can also:

Make an enquiry, comment, suggestion, compliment or complaint

If you would prefer to email, please contact us via .

Telephone

Benefits and Council Tax

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 03456 091258

Housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634567 

Council housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634666       

Charnwood Lifeline

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 643970

Refuse and recycling

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634563

Street management

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634564

Charnwood leisure centres

Council switchboard 

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Geo: 52.7686, -1.2050

Opening times

Due to the coronavirus pandemic, the Council building and customer desk is only open on an appointment-only basis (see top of webpage). Please use the online services, telephone and email addresses where possible.

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Last updated: Wed 25th November, 2020 @ 13:48