We are here to help you access our services and welcome your comments and feedback.

Our online services are available 24 hours a day, seven days a week and are the best way to make requests, reports and payments.

Report issues

Request council services

Make a payment

Online forms

Customer Services

Our phone lines are open Monday to Friday 9am to 4pm and you can reach us by calling 01509 263151.

If you require a face-to-face appointment please contact 01509 634560.

Please note: The customer services desk at Southfields Road offices is closed Monday-Friday 1-1.30pm.

Emergency Contact

Feedback

Your feedback and comments are welcome to us.

Give feedback, leave a compliment or make a complaint

Benefits and Council Tax

If you are contacting us about benefits and council tax please call 03456091258 (calls charged at local rates). 

Housing

Housing options and allocation

Housing allocations online enquiries

Tenancy Services

Call 01509 634666

Cleansing

Refuse and recycling

Call 01509 634563

Street management

Call 01509 634564

Charnwood Lifeline

Opening times

  • Monday-Thursday, 8.30am - 5pm
  • Friday, 8.30am - 4pm
  • Contact number: 01509 643970

More information about Charnwood Lifeline

Charnwood Leisure Centres

Charnwood Museum

For information about Charnwood Museum, visit the Charnwood Museum website or call 01509 233754.

Loughborough Town Hall

For information about Loughborough Town Hall, visit the Loughborough Town Hall website or call the Box Office on 01509 231914.

Stay Updated

Sign up to our email alerts for up-to-date news updates on this service and other areas across Charnwood Borough Council.

Subscribe to our email newsletters

Last updated: Wed 23rd November, 2022 @ 11:11