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Contacting the council

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Customers may experience online payment disruptions on Sunday August 16th between 4:30-6:30am due to essential maintenance. We apologise for any inconvenience caused.

Charnwood Borough Council opened its Customer Service Centre to customers with essential enquiries on an appointment-only basis on Monday, July 13.

Appointments with a Customer Advisor will be available from Monday to Friday, 8.30am until 4.30pm, with 30-minute slots given to each customer. Reception will be closed from 12.30pm to 1.30pm daily and there will be no entry into the building during this time.

More information, including how to make an appointment, can be found in this news story.

Before you contact us, have you looked to see if what you are looking for is on our website.

Use the search bar at the top or in the corner. 

Online you can also :

You can also:

If you would prefer to email, please contact us via .

Telephone

Benefits and Council Tax

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 03456 091258

Housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634567 

Council housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634666       

Charnwood Lifeline

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 643970

Refuse and recycling

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634563

Street management

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634564

Charnwood leisure centres

Council switchboard 

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30pm - 4.30pm
  • Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Geo: 52.7686, -1.2050

Opening times

Due to the coronavirus pandemic, the Council building and customer desk is only open on an appointment-only basis (see top of webpage). Please use the online services, telephone and email addresses where possible.

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