Our Customer Service Centre on Southfield Road is open to customers by pre-booked appointment only.

We have a limited number of 30-minute appointments available for booking for customers with essential enquiries who cannot access our services in any other way.

Anyone calling or visiting the council office will be triaged to establish the nature of their enquiry and if they are able to access the service from home online or by telephone they will be asked to do so.

To request an appointment please call 01509 634560.

Before you contact us, have you looked to see if what you are looking for is on our website.

Use the search bar at the top or in the corner. 

Online you can:

Make a payment

Report an issue

Request a service

You can also:

Make an enquiry, comment, suggestion, compliment or complaint

If you would prefer to email, please contact us via .

Telephone

Benefits and Council Tax

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 03456 091258

Housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634567 

Council housing

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634666       

Charnwood Lifeline

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 643970

Refuse and recycling

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634563

Street management

  • Opening times:
    • Monday - Friday: 8.30am - 5pm
  • Tel: 01509 634564

Charnwood leisure centres

Council switchboard 

  • Opening times:
    • Monday - Thursday: 8.30am - 5pm
    • Friday: 8.30am - 4.30pm
  • Tel: 01509 263151

Contact the council in an emergency

Address

Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TX

Geo: 52.7686, -1.2050

Opening times

The council office and Customer Service Centre is open on a pre-booked appointment only basis (see top of webpage). Please use the online services, telephone or email addresses where possible.

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Last updated: Mon 13th September, 2021 @ 16:43