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For the latest information on service changes, advice and support, please visit

Our offices are now closed to the public so we would encourage you to access services and information through this website.

This section of our website has been created to inform people about changes to our services and highlight the advice and support which is available for residents and businesses.

We are also co-ordinating a community effort with John Storer Charnwood to support residents who may feel isolated at these times and need some help. 

Our primary concern is the health and wellbeing of everyone living and working in Charnwood.

We have also produced this Community Information Pack for people to download (link below). It contains handy information, links and contact numbers. 

Charnwood Coronavirus Community Information Pack (PDF Document, 0.52 Mb)

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Council service updates (27.03.2020)

We are currently reviewing services delivered by the Council and we will update this webpage about changes to services.

Markets and public conveniences

Loughborough Markets suspended

We have taken the decision to suspend markets in Loughborough for the time being to help support the Government Stay At Home message it is appropriate to postpone the markets until further notice.

We will bring them back as soon as we can and we look forward to seeing traders and shoppers back in the town centre in the future.

Public toilets closed

The Council has closed public toilets until further notice, including facilities at Market Place, Biggin Street and Queen's Park.

Car parks

Free parking has been introduced in council-owned car parks in Loughborough. Council-owned car parks across the borough will also remain free of charge.

The Council will keep the car parks open to help support communities, critical key workers and essential businesses allowed to operate in line with recent government guidance.

This decision will be reviewed on a regular basis and amended to reflect any changes in the guidance.

Customer services

Following the government’s latest advice on social distancing, the Council offices in Southfield Road, Loughborough are now closed to the public.

We apologise for any inconvenience but protecting the health and wellbeing of everyone living and working in Charnwood is our primary concern. 

You will still be able to access Council services and information through our website - - or by calling 01509 263151.

This also means the police desk at the Council offices is also closed. People are advised to call 101 or go online

There is limited access to the Jobcentre which is also located at the Council offices. For more information, please contact the Jobcentre.

Refuse, recycling and garden waste

Garden waste service suspended 

With our waste partner Serco, we suspended garden waste collections on Monday, March 23 for a period of at least two weeks due to staff shortages. More information on our news section.

Clinical waste service now fortnightly instead of weekly

Due to staff shortages due to the coronavirus pandemic, clinical waste collections will now be every fortnight and not weekly. The next collection will be April 8, 2020.

Tips are closed

All of the recycling and household waste sites have been closed by Leicestershire County Council. More information is available on the county council website

Open spaces

Outwoods closed

The Outwoods in Loughborough is closed to support the Government’s social distancing guidance.

Charnwood Water

The car park at Charnwood Water is closed.

Closure of council-owned play areas

All 44 Council-owned play areas in the borough are closed in order to protect the safety of members of the public against the coronavirus pandemic.

A full list of areas can be found on the play areas webpage.

Idverde and green gym volunteering groups suspended

All idverde and green gym volunteering sessions have been suspended until further notice. 


Leisure centres closed

All three leisure centres (Loughborough, Soar Valley and South Charnwood), which are operated by the Council's partner, Fusion, are now closed. 

Charnwood Museum

The Museum is closed until further notice.

We will continually review this decision and reopen as soon as we can.

Loughborough Town Hall

In light of the government’s updated advice on social distancing, Loughborough Town Hall regrets to announce that we will be closed until further notice. This will include performances, events and public access to the Sock Gallery.

More information on the closure

Environmental health

Pest control service suspended

Unfortunately, due to staffing issues because of the coronavirus pandemic, we have taken the decision to suspend the pest control service, including existing visits. We will continue to review this decision in line with government advice.

Meetings cancelled

The Council is cancelling non-essential meetings due to the coronavirus pandemic and based on guidance from government.

Government has indicated that we need to continue with normal business as much as possible and therefore we are still planning to hold some meetings such as Plans Committee, Cabinet and Licensing. However, we are exploring alternative ways to hold those meetings, such as virtual meetings, while ensuring the democratic process remains open and transparent. It is possible

Government may need to change legislation to allow us to do that.

In the short term, the following meetings have cancelled:

  • Appeals and Reviews, March 30
  • Parish Liaison Meeting, April 4
  • Scrutiny Commission, April 6

This position will be regularly reviewed and decisions about future meetings will be published on this website.

Sport and activities

Easter Holiday Activity Programme

The Council will not be running a holiday activity programme over the Easter holidays.

Suspension of sports and leisure activities

A full list of cancelled activities can be found on our news section.

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