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Coronavirus

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Customers may experience online payment disruptions on Sunday August 16th between 4:30-6:30am due to essential maintenance. We apologise for any inconvenience caused.

This section of our website has been created to inform people about changes to our services and highlight the advice and support which is available for residents and businesses.

We are also co-ordinating a community effort with John Storer Charnwood to support residents who may feel isolated at these times and need some help. Visit www.charnwood.gov.uk/cca for more information.

Our primary concern is the health and wellbeing of everyone living and working in Charnwood. We sent a letter to all residents in the borough in early April to keep everybody updated and informed on our response to the coronavirus pandemic. It can be read below:

We have also produced this Community Information Pack for people to download (link below). It contains handy information, links and contact numbers. 

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