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Business support

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

If you are a business wanting to receive your grant payment, we encourage you to visit the Coronavirus business support grants payments webpage.

Charnwood Borough Council is implementing measures which support businesses affected by the coronavirus pandemic.

The Council is aware that very large numbers of businesses, their employees and people who are self-employed are being severely affected the pandemic.

The Government has outlined a package of measures and some of these are being delivered by the Council. We have taken steps to get this support to businesses as fast as possible.

Measures being taken by the Council at present include the following:

Business rates

The Council will pro-actively suspend collection of business rates by direct debit where the business qualifies for the business rates ‘holiday’ announced by government. Most businesses in the retail, hospitality and leisure sectors will not be required to pay business rates in the 2020/21 financial year. This will be done automatically so there is no need for companies to do anything and the Council will write to you.

Businesses in other sectors which remain liable to pay business rates but which are experiencing genuine financial difficulties caused by coronavirus can contact the Business Rates Team to discuss the potential for a payment plan of deferred business rates. Email .


The Council is administering applications for and payments of support grants in accordance with government guidance and regulations.

Businesses in the retail, hospitality and leisure sectors will be eligible for a grant of £10,000 where their Rateable Value is up to £15,000.

Businesses in the retail, hospitality and leisure sectors will be eligible for a grant of £25,000 where their Rateable Value is between £15,001 and £51,000.

For businesses in all sectors, if you already receive Small Business Rate Relief or Rural Rate Relief you will be eligible for a one-off grant of £10,000.

Businesses eligible for either the £10,000 or £25,000 grants need to register their grant claim on this website. An online registration form was made available from 9am Wednesday April 1, 2020. To be able to complete the form businesses need to have to hand the business' bank account details and the business rates account number from its business rates bill. It is also possible to apply using the latest business bank account information and the latest VAT return, but please note applying with these documents takes longer.

Businesses should be aware that the Small Business Grants, and Retail, Hospitality and Leisure Grants will be classed as taxable income. Businesses that make a loss this financial year will pay no tax on the grants with only those businesses that are profitable being taxed.

More information and the online registration form is available on the Coronavirus business support grants payments webpage.

Discretionary Grant Funding

Charnwood’s discretionary business grant fund scheme closed to applicants on Monday, 22 June.

Bounce Back loan scheme

The Government-backed scheme is for small and medium-sized businesses affected by coronavirus (COVID-19) to apply for loans of up to £50,000. Companies cannot apply if already claiming under the Coronavirus Business Interruption Loan Scheme (CBILS). If you’ve already received a loan of up to £50,000 under CBILS and would like to transfer it into the Bounce Back Loan scheme, you can arrange this with your lender until 4 November 2020.

Find out more about how the loans will work and eligibility

Coronavirus business support finder tool

The Government's ‘support finder’ tool will help businesses and self-employed people across the UK to quickly and easily determine what financial support is available to them during the coronavirus pandemic.

Use the Coronavirus business support finder tool

Love Loughborough (Business Improvement District) 

We want to ensure that the BID can continue to be active and support town-centre businesses. Therefore, we will commit to paying our BID levy on time, as usual, and will work closely with the BID to support it in the coming months. We advise BID levy-paying businesses to find their business rates bill in preparation for when further guidance about claiming grants is issued in the coming days.

Other support

The Government has also introduced other business support measures, such as loans. It is likely that guidance and support measures will continue to change in the coming days and weeks in what is a fast-moving, difficult and complex situation.

There's more information on:

If you are unsure whether or not your business must be closed and have other questions about business closures you can access the Government information at

Keep up to date on the Council website and via our Twitter and LinkedIn social media posts.

Twitter: @CharnwoodBC

LinkedIn: Charnwood Borough Council

Supporting Charnwood Businesses and their employees in getting to work

Are your employees having to travel differently to get to work? Check out the Choose How You Move website and contact the Choose How You Move team who will be able to support your business and employees in adopting active modes of travel to get to and from work including their free E-bike loan scheme.

Security tips for businesses with empty premises

Secured by Design, the Police Digital Security Centre and the National Counter Terrorism Security Office have put together the Top 10 Security Tips for Closed Business Premises, the Top 10 Cyber Security Tips for Working at Home and the latest Counter Terrorism advice following the launch of a new app. This leaflet will help you carry out a simple security risk assessment of your business premises and cyber security and identify any obvious vulnerabilities. The leaflet can be found below:

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