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Business support

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

If you are a business wanting to receive your grant payment, we encourage you to visit the Coronavirus business support grants payments webpage.

Business rates

The Council will pro-actively suspend collection of business rates by direct debit where the business qualifies for the business rates ‘holiday’ announced by government. Most businesses in the retail, hospitality and leisure sectors will not be required to pay business rates in the 2020/21 financial year. This will be done automatically so there is no need for companies to do anything and the Council will write to you.

Businesses in other sectors which remain liable to pay business rates but which are experiencing genuine financial difficulties caused by coronavirus can contact the Business Rates Team to discuss the potential for a payment plan of deferred business rates. Email .

Bounce Back loan scheme

The Government-backed scheme is for small and medium-sized businesses affected by coronavirus (COVID-19) to apply for loans of up to £50,000. Companies cannot apply if already claiming under the Coronavirus Business Interruption Loan Scheme (CBILS). If you’ve already received a loan of up to £50,000 under CBILS and would like to transfer it into the Bounce Back Loan scheme, you can arrange this with your lender until 4 November 2020.

Find out more about how the loans will work and eligibility

Coronavirus business support finder tool

The Government's ‘support finder’ tool will help businesses and self-employed people across the UK to quickly and easily determine what financial support is available to them during the coronavirus pandemic.

Use the Coronavirus business support finder tool

Other support

The Government has also introduced other business support measures, such as loans. It is likely that guidance and support measures will continue to change in the coming days and weeks in what is a fast-moving, difficult and complex situation.

There's more information on:

If you are unsure whether or not your business must be closed and have other questions about business closures you can access the Government information at

Supporting Charnwood businesses and their employees in getting to work

Are your employees having to travel differently to get to work? Check out the Choose How You Move website and contact the Choose How You Move team who will be able to support your business and employees in adopting active modes of travel to get to and from work including their free E-bike loan scheme.

Security tips for businesses with empty premises

Secured by Design, the Police Digital Security Centre and the National Counter Terrorism Security Office have put together the Top 10 Security Tips for Closed Business Premises, the Top 10 Cyber Security Tips for Working at Home and the latest Counter Terrorism advice following the launch of a new app. This leaflet will help you carry out a simple security risk assessment of your business premises and cyber security and identify any obvious vulnerabilities. The leaflet can be found below:

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Last updated: Mon 7th September, 2020 @ 22:15