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Coronavirus council services FAQs

For the latest information on service changes, advice and support, please visit www.charnwood.gov.uk/coronavirus

Our offices are now closed to the public so we would encourage you to access services and information through this website.

With regards to coronavirus, we are creating a series of frequently asked questions in relation to council services.

They will be regularly reviewed and updated.

Frequently Asked Questions (updated 17.03.20)

If I am self-isolating or have coronavirus symptoms, can I still put refuse in the black wheelie bin?

The most up to date advice from PHE states those with confirmed cases or self-isolating can store personal waste (used tissues etc) securely within disposable bags. These should be placed into another bag, securely tied and kept separate from other waste.  It must be stored for at least 72 hours before going into your waste bin. Other household waste can be disposed of as normal. Principle is that after 72 hours outside the body the virus is no longer viable & relevant waste (suitably double bagged) can be collected as normal.

Can I still visit council premises?

Yes, but please consider if we can help with your request online or over the phone. There are a range of things you can do online. Visit our home page www.charnwood.gov.uk or use the search facility. Most things you can find via search.

For people who are visiting our premises, we are asking them to use hand sanitiser before they enter.

Other ways to contact us

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