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Coronavirus council services FAQs

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

With regards to coronavirus, we are creating a series of frequently asked questions in relation to council services.

They will be regularly reviewed and updated.

Frequently Asked Questions (updated 07.04.20)

If I am self-isolating or have coronavirus symptoms, can I still put refuse in the black wheelie bin?

The most up to date advice from PHE states those with confirmed cases or self-isolating can store personal waste (used tissues etc) securely within disposable bags. These should be placed into another bag, securely tied and kept separate from other waste.  It must be stored for at least 72 hours before going into your waste bin. Other household waste can be disposed of as normal. Principle is that after 72 hours outside the body the virus is no longer viable & relevant waste (suitably double bagged) can be collected as normal.

Can I still visit council premises?

Not currently. Please consider if we can help with your request online or over the phone. There are a range of things you can do online. Visit our home page or use the search facility. Most things you can find via search.

Other ways to contact us

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