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Coronavirus (COVID-19) - Arrangements for Licensing Service

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

In light of recent government advice about coronavirus we have had to make some changes to the licensing service, and some of these may affect you and your business.

These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Please be assured that we are working to deliver our services, but in some circumstances, we have had no choice but to temporarily suspend the service. Our priority will be to ensure that existing licence holders and businesses can continue to operate, where possible.

This is a difficult and unprecedented situation. We will continue to monitor the situation, and this web page will be kept up to date with all changes, including when normal service will resume.

New and updated information about business support in Charnwood can also be found here: www.charnwood.gov.uk/coronavirus_business_support.

Staffing / telephones

At the moment, most of our Licensing section are working from home and this will unfortunately impact on the services we can offer.

The Licensing Office will be manned for a limited period for essential work only and we will pick up calls where possible. You can continue to telephone the Contact Centre on 01509 634562.

If you have an urgent enquiry, please email the Licensing Team licensing@charnwood.gov.uk and we will aim to respond to you within 5 working days.

Charnwood Borough Council opened its Customer Service Centre to customers with essential enquiries on an appointment-only basis on Monday, 13 July 2020.

However we request Licensing Customers continue to use online services where possible and do not attend the Council Offices.

People who visit the Council without an appointment will be triaged to establish the nature of their enquiry and if they are able to access the service from home online or by telephone they will be asked to do so.

Appointments will only be offered to those who have no other means of undertaking their transaction with the Council. Social distancing restrictions mean that there will only be a limited number of appointments available each day, which may mean triaged customers, will be offered an appointment to return on a later date.

Enquiries

We would ask that you keep referring to this page for updates.

If you have any questions that are not covered on this page please contact us by email licensing@charnwood.gov.uk and we will aim to respond to you within five working days.

Please be aware that we are not in a position at this time to confirm when our face to face service will resume.

Any incoming post that is received as a hard copy or dropped off at reception will be placed into quarantine for 24 hours if it is paper and 72 hours if it is plastic e.g. taxi plates or badges. Please be aware this will cause a delay in us being able to action your request/application.

Thank you for your cooperation at this difficult time and stay safe.

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Last updated: Mon 14th September, 2020 @ 14:47