Staffing / telephones

In light of recent government advice about coronavirus we have had to make some changes to the licensing service, and some of these may affect you and your business.

These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.
Please be assured that we are working to deliver our services, but in some circumstances, we have had no choice but to temporarily suspend the service. Our priority will be to ensure that existing licence holders and businesses can continue to operate, where possible.

This is a difficult and unprecedented situation. We will continue to monitor the situation, and this web page will be kept up to date with all changes, including when normal service will resume.

At the moment, most of our Licensing Section are working from home and this will unfortunately impact on the services we can offer.

The Licensing Office will be manned for a limited period for essential work only and we will pick up calls where possible. You can continue to telephone the Contact Centre on 01509 634562.

If you have an urgent enquiry, please email the Licensing Team and we will aim to respond to you within 5 working days.

We request Licensing Customers continue to use online services where possible and do not attend the Council Offices.


We would ask that you keep referring to this page for updates.

If you have any questions that are not covered on this page please contact us by email and we will aim to respond to you within five working days.

Please be aware that we are not in a position at this time to confirm when our face to face service will resume.

Thank you for your cooperation at this difficult time and stay safe.

Last updated: Mon 6th September, 2021 @ 13:56