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Council service updates

We are currently running a reduced garden waste collection service until Monday June 15, when fortnightly collections will return. For more information, please visit www.charnwood.gov.uk/gwr.

For the latest information on service changes, advice and support, please visit www.charnwood.gov.uk/coronavirus.

We are currently reviewing services delivered by the Council and we will update this webpage about changes to services.

The services are listed below in date order, with the latest updates at the top of the page.

Council service updates (04.06.2020)

Refuse, recycling and garden waste

Garden waste service to resume fortnightly collections from Monday June 15

The garden waste service will return to fortnightly collections from Monday June 15. For more information, visit www.charnwood.gov.uk/gw_returns.

We resumed the service on a reduced basis from April 20 and emptied customers’ garden waste bins once over a four-week period. The service is currently in the process of completing a second four-weekly cycle, which started on May 18 and ends the week commencing June 8.

The collection schedule of the previous four weeks will be repeated and continue to focus on different areas of the borough each week.

More information can be found in this news story. Full details of the schedule can be found at www.charnwood.gov.uk/gwr.

Tips are closed with the exception of Mountsorrel site

All of the recycling and household waste sites are currently closed with the exception of the Mountsorrel site which re-opened on an appointment only basis from May 18. Leicestershire County Council are monitoring the situation and as soon as more reopen, we will update this webpage. More information on the recycling and refuse sites is available on the county council website.

Information and updates on the three Charnwood based waste sites can be found at www.charnwood.gov.uk/tips.

Bulky waste collections open

Residents in Charnwood are now able to book bulky waste collections.

The first collections took place on Monday May 11.

A limited number of bookings will be taken each week to ensure the Council’s waste partners Serco can continue to focus resources on refuse, recycling and garden waste collections.

Bookings will be taken on a first come first served basis and residents can book collections at www.charnwood.gov.uk/special_collections.

Clinical waste service returning to weekly collections from June 10

Due to staff shortages due to the coronavirus pandemic, clinical waste collections changed to every fortnight and not weekly. However, they will return to a weekly collection from Wednesday June 10. Details about collections can be found at www.charnwood.gov.uk/clinical_waste.

Loughborough Market

Loughborough Market returned on Thursday May 28 in a limited capacity. Only traders selling food are being allowed to start with. We anticipate there being 12-15 traders all based in Market Place.

We put up semi-permanent stalls on May 22 to help get the Market Place ready. The stalls will be left up for the next few weeks. Some traders will use their own vehicles to trade from as per normal.

The stalls will occupy the middle channel of Market Place and barriers will help shopper navigate the area safely.

Signage will also be in place.

The public toilets remain closed at the moment.

It is planned to bring back the full market in phases.

The first phase is for essential goods – ie food.

The second phase will be adding on perishables and some specific retail goods. This is planned for June.

The third phase will be to bring on all other goods. We do not yet have a date for this.

Shop Mobility remains suspended.

Parks and open spaces

Temporary operating procedures

The Outwoods

  • Open from midday Wednesday May 13
  • Parking is free
  • Play area is closed
  • Toilets are closed
  • Rangers on site
  • Signs in place to remind people about social distancing

Charnwood Water

  • Car park open from 7.30am to Dusk 9pm
  • Toilets are closed
  • Signs in place to remind people about social distancing

Shelthorpe Golf Course

  • Open Monday to Friday from 9am / Weekends from 8am
  • No set tee off times, first come first served
  • Any family/co-habiting groups should be limited to no more than fourNo kit hire available
  • Free to play
  • Toilets are closed
  • Staff will be on site
  • Signs in place to remind people about social distancing

Park Road sports ground -  Tennis Courts

  • The courts are open

Coronavirus information for funerals, burials and interment of cremated remains

The coronavirus pandemic has made an already difficult process in arranging a funeral, burial or cremation even tougher, but we are working to minimise the impact of COVID-19 on our services. Loughborough Cemetery remains open and we have introduced changes which can be found at www.charnwood.gov.uk/loughboroughcemetery1.

We apologise for any inconvenience caused and will update you of any further changes.

Closure of council-owned play areas

All 44 Council-owned play areas in the borough are closed in order to protect the safety of members of the public against the coronavirus pandemic.

A full list of areas can be found on the play areas webpage.

Idverde and green gym volunteering groups suspended

All idverde and green gym volunteering sessions have been suspended until further notice. 

Leisure and culture

Loughborough Town Hall

In light of the government’s updated advice on social distancing and proposed national plans for recovery, Loughborough Town Hall regrets to announce that we will remain closed until June 30 at the earliest. This will include all performances, events and public access to the Sock Gallery.

More information on the closure can be found on the Town Hall website.

Leisure centres closed

All three leisure centres (Loughborough, Soar Valley and South Charnwood), which are operated by the Council's partner, Fusion, are now closed. 

Charnwood Museum

The Museum is closed until further notice.

We will continually review this decision and reopen as soon as we can.

Private sector housing

Government advice on moving home during the coronavirus outbreak.

Government guidance for employers, employees and the self-employed working in, visiting or delivering to other people’s homes during the coronavirus outbreak.

Houses of multiple occupancy (HMOs)

In addition to the latest Government Guidance on COVID-19, specialist advice for landlords and tenants can be found here: Coronavirus (COVID-19) Guidance for Landlords and Tenants. This includes guidance on rent, mortgage payments and possession proceedings during the Coronavirus outbreak as well as property access and ongoing health & safety obligations.

Houses in multiple occupation present additional challenges at this time for tenants living in accommodation that they share with others. With this in mind, DASH Services have produced some useful information for landlords of HMOs, including information that can be sent out to tenants to guide them on what to do if they, or other occupiers, have possible COVID-19 symptoms.

Finally, the Bridge Tenancy Relations Service provide independent specialist advice, assistance and advocacy to landlords on all housing and homelessness related matters.

Gas safety guidance for landlords

HSE have issued guidance for landlords on gas safety requirements during the Coronavirus pandemic.

Housing register

You can still apply online to join the Housing Register, submit supporting documents and bid for properties on the Choice Based Letting System, but there may be a delay in processing applications and allocating properties. In line with government guidance, the Council have ceased all property viewings and all non-essential tenancy sign-ups.

For more information please visit www.charnwood.gov.uk/pages/apply_for_a_council_home.

If you are homeless or think you may at risk of becoming homeless in the next 56 days, you can still contact our Housing Options Team for advice and assistance online or by telephone.

For more information please visit www.charnwood.gov.uk/pages/homelessness.

You can still access information and advice online about preventing homelessness or finding accommodation when homeless.

For more information please visit www.charnwood.gov.uk/pages/housing_advice.

Caravan, mobile home and camping sites

In addition to the latest Government guidance on COVID-19, specialist advice for accommodation providers, including those who manage caravan and mobile home sites can be found here: COVID-19 Advice for Accommodation Providers . This includes guidance on when caravan sites should remain open and specific guidance for when people staying in such accommodation are displaying symptoms during the Coronavirus outbreak.

More information can be found at www.charnwood.gov.uk/mobile_homes.

Landlord services

Update regarding mutual exchanges

Current government guidance states that only essential moves can be carried out at this time and have provided a list of the circumstances under which a move can take placeMutual exchanges are not included in this list. In view of the government guidance we are unable to process applications at this time.  

We will continue to approve Homeswapper requests so that you are able to locate possible exchanges, however until further notice, you will not be able to apply to start a mutual exchange.  

If you have an existing application, we will be unable to progress this at this time as we are unable to carry out an inspection of the property which is required in order to provide a decision following an application. Officers will, however,contact existing applicants when we are able to progress your application.  

We are constantly reviewing government updates but are unable to advise when we will be able to accept new applications.

Council housing repairs and maintenance

The normal routine repairs service has been suspended, and only priority and emergency repairs will be considered. These priority/emergency repairs can be requested by calling 01509 634666.

The list of priority repairs can be found at www.charnwood.gov.uk/repairs_and_maintenance.

If you have an issue with your gas heating or hot water, this needs to be reported via email to cnh@suregroup.co.uk or by telephone 01509 634652 (during office hours). Outside of office hours, please call 01509 634666.

Licensing service - including information for taxi drivers

In light of recent government advice about COVID-19 (Coronavirus) we have had to make some changes to the Licensing Service, and some of these may affect you and your business.

These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Contingency plans are in place to deal with any urgent applications and we will continually review this situation and re-open any suspended service as soon as we can. 

See further information on licensing.

Markets, car parks and public conveniences

Loughborough Markets suspended

We have taken the decision to suspend markets in Loughborough for the time being to help support the Government Stay At Home message it is appropriate to postpone the markets until further notice.

We will bring them back as soon as we can and we look forward to seeing traders and shoppers back in the town centre in the future.

Public toilets closed

The Council has closed public toilets until further notice, including facilities at Market Place, Biggin Street and Queen's Park.

Car parks

Free parking has been introduced in council-owned car parks in Loughborough. Council-owned car parks across the borough will also remain free of charge.

The Council will keep the car parks open to help support communities, critical key workers and essential businesses allowed to operate in line with recent government guidance.

This decision will be reviewed on a regular basis and amended to reflect any changes in the guidance.

Customer services

Following the government’s latest advice on social distancing, the Council offices in Southfield Road, Loughborough are now closed to the public.

We apologise for any inconvenience but protecting the health and wellbeing of everyone living and working in Charnwood is our primary concern. 

You will still be able to access Council services and information through our website - www.charnwood.gov.uk - or by calling 01509 263151.

This also means the police desk at the Council offices is also closed. People are advised to call 101 or go online www.leics.police.uk

There is limited access to the Jobcentre which is also located at the Council offices. For more information, please contact the Jobcentre.

Environmental health

Pest control service suspended

Unfortunately, due to staffing issues because of the coronavirus pandemic, we have taken the decision to suspend the pest control service, including existing visits. We will continue to review this decision in line with government advice.

Meetings cancelled

The Council is cancelling non-essential meetings due to the coronavirus pandemic and based on guidance from government.

Government has indicated that we need to continue with normal business as much as possible and therefore we are still planning to hold some meetings such as Plans Committee, Cabinet and Licensing.  As the Government have passed legislation (April 2) to enable Local Authorities to now hold virtual meetings we are determining which committee meetings can be held in this manner while ensuring the democratic process remains open and transparent. 

In the short term, the following meetings have cancelled:

  • Personnel Committee, June 2
  • Member Conduct Committee, June 15
  • Loughborough Area Committee, June 17
  • Full Council, June 22
  • Licensing Committee, July 21

This position will be regularly reviewed and decisions about future meetings will be published on this website.

Sport and activities

Holiday Activity Programmes

The Council will not be running holiday activity programmes over the school holidays until further notice.

Suspension of sports and leisure activities

A full list of cancelled activities can be found on our news section.

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