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Council service updates

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

We are frequently reviewing services delivered by the Council during the coronavirus pandemic and we will update this webpage about changes to services.

The services are listed below in date order, with the latest updates at the top of the page.

Council service updates (31.07.2020)

Leisure and culture

Leisure centres update

Opening dates have been set for two Charnwood Borough Council leisure centres as more details have been released about the situation.

Fusion, which operates the leisure centres on behalf of the Council, has confirmed the health and fitness facilities will reopen at Soar Valley Leisure Centre on Saturday August 8 and South Charnwood Leisure Centre will reopen on Monday August 10.

A date has not yet been set for the swimming pools, but it is likely they will open in the coming weeks.

The Council is still working with Fusion on plans to reopen Loughborough Leisure Centre.

As the reopening of all three centres has a significant financial impact, a decision is required by the Council’s Cabinet which meets on August 13.

The report to Cabinet is exempt because it contains commercially sensitive information, but the Council is releasing as much information as it can to inform residents about the decision. A set of frequently asked questions has also been published.

More information can be found in this news story.

Loughborough Town Hall

In light of the government’s updated advice on social distancing and proposed national plans for recovery, Loughborough Town Hall regrets to announce that we will remain closed until October 11 at the earliest.

More information on the closure can be found on the Town Hall website.

Get active this summer with online activities

A virtual activity timetable will help families in Charnwood stay active this summer.

The borough council’s Active Charnwood team has worked with partners to put together a six-week timetable of online activities as an alternative to its usual summer holiday programme.

The timetable went live on Monday July 13 and includes a range of sessions for families to do at home including a daily challenge from Leicestershire Rutland Sport, love family fit with Tayplay, football skills with Leicester City Football Club and dance with Bhangra Fusion.

There are aiso resources and activity ideas for people to do in their own time throughout the six-week holiday including den building, orienteering, cycling, multi-sports, tennis and running.

More information can be found in this news story.

Charnwood Museum to remain closed until later this summer

Charnwood Museum in Loughborough is to remain closed until later this summer while plans are put together to make the venue Covid19 secure.

The borough Council is working with partner Leicestershire County Council on the plans and it is hoped the attraction will open again in August.

One-way systems are currently being considered to ensure visitors can follow social distancing and protective screens are also being installed to ensure the safety of staff. It is also anticipated some activities and experiences where people touch items may need to be significantly adapted or changed to adhere to the current guidelines.

The museum has developed online activities for families and children to do at home and can be found at www.charnwood.gov.uk/museum_online

Car Parks

Parking charges reintroduced from August 3

Visitors to Loughborough are being reminded that parking charges are being reintroduced at Council-owned car parks on August 3.

From Monday Charnwood Borough Council is reinstating charges in its car parks as more people and businesses return to work across the town.

Car park users will now be able to use contactless barriers in the Beehive Lane multi-storey and Granby Street car parks. Touch-free ticket machines will also be installed as soon as possible.

More information can be found in this news story.

Parks and open spaces

Play areas open from Monday July 6

The 44 Council-owned play areas across the borough reopened on Monday July 6. We are asking people to follow social distancing and guidance to ensure everybody’s safety.

A safety assessment of each play area is currently being carried out and people were urged not to use them until they reopened.

The Council will clean each play area on a weekly schedule but is unable to make sure they are disinfected after every use. Parents are advised to take their own measures to keep children safe. This includes wiping down equipment before it’s used and making sure children wash their hands before and after using it.

Some pieces of equipment will be removed from play areas to ensure social distancing can be adhered to and information signs will be installed with guidance on using the play areas safely.

Council-owned outdoor gyms and the skate park in Loughborough also opened on Monday July 6.

For more information about the reopening of Council-owned play areas visit: www.charnwood.gov.uk/playareas.

Temporary operating procedures

The Outwoods

  • Open from midday Wednesday May 13
  • Parking is free
  • Play area is closed
  • Toilets are closed
  • Rangers on site
  • Signs in place to remind people about social distancing

Charnwood Water

  • Car park open from 7.30am to Dusk 9pm
  • Toilets are closed
  • Signs in place to remind people about social distancing

Shelthorpe Golf Course

  • Open Monday to Friday from 9am / Weekends from 8am
  • No set tee off times, first come first served
  • Any family/co-habiting groups should be limited to no more than fourNo kit hire available
  • Free to play
  • Toilets are closed
  • Staff will be on site
  • Signs in place to remind people about social distancing

Park Road sports ground -  Tennis Courts

  • The courts are open

Coronavirus information for funerals, burials and interment of cremated remains

The coronavirus pandemic has made an already difficult process in arranging a funeral, burial or cremation even tougher, but we are working to minimise the impact of COVID-19 on our services. Loughborough Cemetery remains open and we have introduced changes which can be found at www.charnwood.gov.uk/loughboroughcemetery1.

We apologise for any inconvenience caused and will update you of any further changes.

Idverde and green gym volunteering groups suspended

All idverde and green gym volunteering sessions have been suspended until further notice. 

Refuse, recycling and garden waste

Loughborough tip to reopen from August 15

Leicestershire County Council have announced they will reopen the Loughborough recycling and refuse site at Railway Terrace from August 15. Online appointments can be booked from July 31. More information can be found on the Leicestershire County Council website.

The Shepshed site opened on an appointment only basis from June 25. The Mountsorrel site re-opened on May 18.

More information on the recycling and refuse sites in Charnwood is available at www.charnwood.gov.uk/tips.

Loughborough Market

Loughborough Retail Market has reopened on Thursdays and Saturdays and traders are returning on a phased programme.

The stalls have been set up to allow for social distancing and signage is in place for shoppers.

The vintage market returns on Friday July 17.

The farmers' and craft market returns on Wednesday August 12.

Shopmobility remains suspended.

Customer services

Reception opens on appointment-only basis from July 13

Charnwood Borough Council opened its Customer Service Centre to customers with essential enquiries on an appointment-only basis from Monday, July 13.

Customers are able to make appointments to visit the Customer Service Centre in Southfield Road by calling 01509 634560 from 9am on Wednesday July 8.

Appointments with a Customer Advisor are available from Monday to Friday, 8.30am until 4.30pm, with 30-minute slots given to each customer. Reception is closed from 12.30pm to 1.30pm daily and there is no entry into the building during this time.

More information in this news story.

Public conveniences in Loughborough

Public conveniences in the Market Place and Queen's Park are open.

The public toilets situated in Biggins Street in Loughborough are still closed until further notice.

There is a charge of 20p for use of Charnwood's public toilets.

The coin machines take various coinage but please note that they do not issue change.

Disabled toilets are free with the use of a radar key.

Market Place, Loughborough, LE11 3EQ

  • Facilities: Ladies, Gents, Baby changing, Disabled
  • Open: 9am-5:30pm Sunday, Monday, Tuesday, Wednesday, Friday
  • Open: 8:30-6pm Thursday, Saturday

Queen's Park, Loughborough, LE11 3DU

  • Facilities: Ladies, Gents, Baby changing, Disabled
  • Open: until 4pm until further notice 

More information can be found on the public conveniences webpage.

Landlord services

Mutual exchange applications return

The government has updated its guidance in relation to the list of the circumstances in which people can move home. We are now able to process mutual exchange applications with immediate effect. Unfortunately this does not, at the moment, include the Charnwood areas subject to the current Leicester lockdown - Birstall, Thurmaston and Wanlip.

Please contact your tenancy and estate management officer on 01509 634666 if you have found someone to home-swap and you wish to start the process of the exchange. We will be happy to give you information and advice on what you need to do next.

Council housing repairs and maintenance

The normal routine repairs service has been suspended, and only priority and emergency repairs will be considered. These priority/emergency repairs can be requested by calling 01509 634666.

The list of priority repairs can be found at www.charnwood.gov.uk/repairs_and_maintenance.

If you have an issue with your gas heating or hot water, this needs to be reported via email to cnh@suregroup.co.uk or by telephone 01509 634652 (during office hours). Outside of office hours, please call 01509 634666.

Regulatory services

Government guidance for reopening businesses

Following the Prime Minister’s announcement yesterday about re-opening commercial premises in England from Saturday July 4, new government guidance is now available to help businesses in the following sectors:

Restaurants, pubs, bars, etc.: https://assets.publishing.service.gov.uk/media/5eb96e8e86650c278b077616/Keeping-workers-and-customers-safe-during-covid-19-restaurants-pubs-bars-takeaways-230620.pdf

‘Close contact’ services, such as hairdressers and barbershops: www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/close-contact-services

The visitor economy, such as hotels, B&B’s and indoor/outdoor events: www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy

The Food Safety Team are here to help by advising businesses on the new requirements, and can be contacted at env.health@charnwood.gov.uk or by calling 01509 634636.

Private sector housing

Government advice on moving home during the coronavirus outbreak.

Government guidance for employers, employees and the self-employed working in, visiting or delivering to other people’s homes during the coronavirus outbreak.

Houses of multiple occupancy (HMOs)

In addition to the latest Government Guidance on COVID-19, specialist advice for landlords and tenants can be found here: Coronavirus (COVID-19) Guidance for Landlords and Tenants. This includes guidance on rent, mortgage payments and possession proceedings during the Coronavirus outbreak as well as property access and ongoing health & safety obligations.

Houses in multiple occupation present additional challenges at this time for tenants living in accommodation that they share with others. With this in mind, DASH Services have produced some useful information for landlords of HMOs, including information that can be sent out to tenants to guide them on what to do if they, or other occupiers, have possible COVID-19 symptoms.

Finally, the Bridge Tenancy Relations Service provide independent specialist advice, assistance and advocacy to landlords on all housing and homelessness related matters.

Gas safety guidance for landlords

HSE have issued guidance for landlords on gas safety requirements during the Coronavirus pandemic.

Housing Needs

You can still apply online to join the Housing Register, submit supporting documents and bid for properties on the Choice Based Letting System, but there may be a delay in processing applications and allocating properties. Property viewings have ceased. Essential tenancy sign-ups have been prioritised. Other tenancy sign-ups are due to resume from Monday June 22, 2020.

For more information please visit www.charnwood.gov.uk/apply_for_a_council_home.

If you are homeless or think you may at risk of becoming homeless in the next 56 days, you can still contact our Housing Options Team for advice and assistance online or by telephone.

For more information please visit www.charnwood.gov.uk/homelessness.

You can still access information and advice online about preventing homelessness or finding accommodation when homeless.

For more information please visit www.charnwood.gov.uk/housing_advice.

Caravan, mobile home and camping sites

In addition to the latest Government guidance on COVID-19, specialist advice for accommodation providers, including those who manage caravan and mobile home sites can be found here: COVID-19 Advice for Accommodation Providers . This includes guidance on when caravan sites should remain open and specific guidance for when people staying in such accommodation are displaying symptoms during the Coronavirus outbreak.

More information can be found at www.charnwood.gov.uk/mobile_homes.

Licensing service - including information for taxi drivers

In light of recent government advice about COVID-19 (Coronavirus) we have had to make some changes to the Licensing Service, and some of these may affect you and your business.

These changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe.

Contingency plans are in place to deal with any urgent applications and we will continually review this situation and re-open any suspended service as soon as we can. 

See further information on licensing.

Environmental health

Pest control service suspended

Unfortunately, due to staffing issues because of the coronavirus pandemic, we have taken the decision to suspend the pest control service, including existing visits. We will continue to review this decision in line with government advice.

Meetings cancelled

The Council is cancelling non-essential meetings due to the coronavirus pandemic and based on guidance from government.

As the Government have passed legislation (April 2) to enable Local Authorities to hold virtual meetings we are progressing with  essential committee meetings in a virtual environment while ensuring the democratic process remains open and transparent. 

For further information on cancelled meetings please visit our committees  page.

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