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Useful links

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Useful links regarding the coronavirus situation, including advice and information, can be found below: 

Latest Government advice

Regularly updated information for the public on the outbreak, including the current situation in the UK and advice about the virus and its symptoms, as well as statements from the Chief Medical Officer on confirmed cases in the UK.

Government guidance on working safely during COVID-19 was released on May 11. It can be found here:

Statement from the UK Chief Medical Officers on an update to coronavirus symptoms from May 18:

There is also an FAQ about what you can and can’t do under the new rules, announced by the Prime Minister on May 11:

Public Health England (PHE) blog: novel coronavirus - what you need to know

PHE is addressing common questions on its Public Health Matters blog.

PHE blog: what is contact tracing?

One of the ways in which PHE seek to protect the public from infectious diseases like novel coronavirus (COVID-19) is contact tracing. In this blog Nick Phin, Deputy Director at PHE’s National Infections Service, answers some questions about how this works.

PHE Campaign Resource Centre: novel coronavirus

PHE has launched a UK-wide public information campaign to advise the public on how to slow the spread of coronavirus and reduce the impact on NHS services. Its Campaign Resource Centre holds materials which can be used by councils for distribution to their communities.

Coronavirus - what you need to know

PHE has created a page of FAQs, that will be updated regularly.

If you’re at risk of domestic abuse, remember the Silent Solution

With domestic abuse reports increasing during the COVID-19 lockdown, the Independent Office for Police Conduct (IOPC) is concerned that people in danger may not be aware of a potentially life-saving service.

The Silent Solution system – overseen by the National Police Chiefs’ Council (NPCC) - enables a 999 mobile caller who is unable to make a noise or speak, to press 55 when prompted to inform police they are in a genuine emergency.

Translated Government/NHS stay safe messages

Please see below links to videos in different languages around stay home/stay safe messages from the Government and NHS: 

English -

Punjabi -

Gujarati -

Urdu -

Somali -

Bengali -

Arabic -

Polish -

Slovak -

Farsi -

Chinese -

Russian -

Romanian -

Romani -

NHS Stay at Home posters in different languages

The NHS have published A4 Stay at Home posters in different languages.

The posters can be found below:

Stay at home guidance for households with possible coronavirus in different languages

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