All of the Council Tax Energy rebates have now been issued to Charnwood residents. If you have received a Post Office voucher, we would encourage you to redeem this as soon as possible. If you haven’t yet received a rebate payment and are expecting to, please email the team on .

The government announced a package of support known as the Energy Bills Rebate to help households with rising energy bills.

This includes:

  • A £150 non-repayable rebate for households in England in Council Tax bands A to D known as the Council Tax Energy Rebate.
  • To support households who are in need but are not eligible for the Council Tax Energy Rebate, Charnwood Borough Council has been allocated a Discretionary Fund of £231,300.

Please read all the details below.

Eligibility for the Discretionary Fund

To support households who are in need but are not eligible for the Council Tax Energy Rebate, Charnwood Borough Council has been allocated a Discretionary Fund of £231,300.

The Discretionary Fund will be distributed to the following groups of residents:

  • A one off £150 payment to customers in receipt of Council Tax Support (CTS) and in bands E to H on April 1, 2022  
  • An additional £90 payment to customers who are in receipt of CTS in bands A to H and receiving more than 90% CTS award on April 1, 2022
  • £150 payment per household for properties in bands E to H with a class  U exemption - Occupied solely by residents who are Severely Mentally Impaired. 

You do not need to contact us regarding eligibility to the Discretionary Scheme. If you meet either of the above criteria, your household will be issued with a single use Post Office voucher. Where an email address is held on your Council Tax account, the voucher will be emailed to you, otherwise the voucher will be sent out by post.

For vouchers which are not redeemed November 30, 2022. The payment will be credited to your Council Tax account.

The Energy Rebate voucher will be sent from the email address charnwood.council@postoffice-payout.co.uk.

Eligibility for the Council Tax Energy Rebate

To provide some immediate relief for these rising energy costs, while targeting those most likely to require support, the government expects billing authorities to provide a £150 one-off payment to a liable Council Tax payer (or an occupant where the property is exempt) where they occupy a property which meets all of the following criteria on April 1, 2022:

  • It is valued in Council Tax bands A to D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme
  • It is someone’s sole or main residence
  • It is a chargeable dwelling, or in exemption classes N, S, U or W*

*Exemption classes:

  • N - Occupied by full time students (unless designated a house in multiple occupation)
  • S - Occupied solely by residents under the age of 18
  • U - Occupied solely by residents who are Severely Mentally Impaired
  • W – An annex occupied by a dependant relative

You will not qualify for the Council Tax Energy Rebate if:

  • Your property is classed as a second home (a furnished property that is no-one's sole or main residence) on April 1, 2022
  • Your property is unoccupied and substantially unfurnished on April 1, 2022
  • Your property is in Council Tax band E - H - unless the Band E property receives a disabled reduction

Where records relating to the liable taxpayer(s) or residents’ circumstances in respect of 1 April 2022 are retrospectively updated, the council will take reasonable steps to pay or recover the £150 rebate payments. Where the Council holds any credit balance for an individual, the overpaid rebate may be recovered for that credit. 

Direct Debit payers

If you have successfully paid your April Council Tax instalment by direct debit, you do not need to do anything. An automatic payment will be made direct to your bank account.

If your April instalment was taken from your account on April 3 your payment is expected to be in your account around May 6.

If your April instalment was taken on either April 15 or April 25, your payment is expected to be in your account around May 12.

The payment transaction will show in your bank account as Charnwood BC HBEN.

If you are a direct debit customer but have not received an automatic payment, you will be issued with a single-use Post Office Voucher. Some automatic payments have not been possible where the necessary checks required by Government could not be completed.

Non-Direct Debit payers and residents who have not received an automatic payment

For non-direct debit payers who meet the eligibility criteria, and direct debit paying residents who have not received an automatic payment, your household will be issued with a single use Post Office voucher. Where an email address is held on your Council Tax account, the voucher will be emailed to you, otherwise the voucher will be sent out by post.

The Energy Rebate voucher will be sent from the email address charnwood.council@postoffice-payout.co.uk.

These were planned to be sent out over a two-week period, but due to overwhelming demand on the Post Office service, you may not receive your voucher by June 8. It may be a few days later. Please be patient with us while we process these vouchers. We apologise for the inconvenience.

For those receiving the voucher by email please ensure you check your junk mailbox if the voucher has not been received.

We will regrettably be unable to provide individual updates on timescales due to the significant volumes of cases concerned.

The voucher can be taken to any post office and redeemed for the £150 cash payment.

In order to redeem the payment you will need to produce the voucher and provide proof of identification. Acceptable forms of ID include:

  • Valid UK Passport
  • Valid EU Driving Licence
  • Valid UK Driving Licence
  • Police Warrant Card
  • Armed Forces ID Card
  • National Identity Card (photographic)
  • Rent Book / statement
  • Council Tax Bill
  • Post Office Easy ID
  • Other Photo ID

The deadline for making the non-discretionary Energy Rebate payments is Friday September 30, 2022.

All Energy Rebate vouchers (except the Discretionary scheme vouchers) have now expired or can no longer be redeemed. The £150 payment will be automatically credited to your Council Tax account by September 30. An amended bill and a covering letter will be issued to you in due to course.

Eligibility for the Discretionary Fund

Further information about how the discretionary fund will be allocated, will be published on this webpage when the details have been finalised.

Frequently Asked Questions

When will I receive the £150 one-off Energy Support Rebate payment?

For those customers with properties in band A-D who pay by direct debit, we aim to have made automatic payments by May 12.

We will make payments into the same account that your direct debit is taken from. This is because as part of the necessary security checks we are required to ensure that your April Council Tax instalment has been successfully collected from your account before we can make any automatic payment.

What happens if my Council Tax is paid from a third-party bank account? (a third-party account is a bank account which is not in your name).

If the name on the direct debit account does not match a liable person, an automatic payment will not be made. You will be issued with a Post Office voucher.

What happens if I don’t know my Council Tax account number?

The voucher will contain all the relevant information you require to collect the £150 payment.

Will the £150 payment affect my entitlement to Housing Benefit/Council Tax Support/Universal Credit?

No. For benefit purposes, the payment is being made as a Welfare Support Payment and will not affect your benefit entitlement.

What happens if my Council Tax charge is nil because I received Local Council Tax Support?

A property that meets all the criteria but has a nil Council Tax liability as a result of Local Council Tax Support, will still be eligible.

What happens if I have just moved in/out of my Council Tax band A-D property?

If you are liable for Council Tax and the property meets all the criteria on April 1, you should be eligible to receive the payment.

What should I do if I have lost/misplaced my Post Office voucher?

Please use the online enquiry form.

I pay Council Tax by direct debit, but my bank account is overdrawn, how do I make sure my bank apportion this payment?

Eligible households who are overdrawn can request their first right of appropriation to stop their bank using the £150 to pay off any overdraft. A sample letter that households can use to exercise their right is available on the National Debline website.

How do I find out what Council Tax band my property is in?

If you don’t know which band your property is in, look on your latest Council Tax bill or check your council tax band online via GOV.UK.

Why have I not received an automatic payment?

If you have recently set up a direct debit to pay your Council Tax, but no payment has been collected from your bank account during April, or your direct debit has failed to collect an instalment during April 2022, you will not receive an automatic payment into your bank account.

Alternatively, if your liable name and bank account name do not match you will not receive an automatic payment you will be issued with a barcoded voucher which you can take to the Post Office to collect the £150 payment.

What happens if I do not receive a Post Office voucher through the post?

If you do not receive the voucher through the post, please use the online enquiry form.

What happens if my Council Tax account doesn’t have my correct name to match my bank account?

In this case a voucher will be sent to the household for you to collect the payment from the Post Office.

What should I do if I would like my Council Tax account credited with £150 rather than collecting the payment from the Post Office?

If you do not pay Council Tax by direct debit, you will be issued with a single use Post Office Voucher. If you would like the payment to be automatically credited to your Council Tax account, you can either:

  • Let the voucher expire, after 3 months the payment will automatically be credited to your account
  • Collect the payment from the Post Office and pay the money onto your Council Tax account. Details of how to make a Council Tax payment can be found on our how to pay your council tax webpage.

What happens if I can’t get to a Post Office to collect the payment?

If you do not collect the £150 from the post office before the voucher expires, your Council Tax account will be credited with this payment.

What if I do not want to receive this payment?

Payments will be made automatically to direct debit customers, if you do not require this rebate, you can donate or gift the payment to a charity/person of your choice.

Where is my local Post Office?

Use your postcode or street name to find your nearest Post Office via the Post Office website.

Where eligible households choose to receive a Council Tax account credit (or where the Post Office voucher has expired), will the payment be automatically credited to this financial year 2022-2023?

In the first instance, the payment will be used to reduce Council Tax arrears from previous years. Where no arrears are outstanding, the payment will be credited to this financial year.

Who is eligible for the rebate relating to a House in Multiple Occupation (HMO)?

No-one (even if the property is in class N).

I pay council tax by direct debit, but my bank account is overdrawn, how do I make sure my bank apportion this payment?

Eligible households who are overdrawn can request their first right of appropriation to stop their bank using the £150 to pay off any overdraft. A sample letter that households can use to exercise their right is available.

What if I am not the person liable for council tax payments?

If you are not the liable person for council tax then you will not be eligible for a payment under the main scheme.  However, you may be able to apply for our discretionary scheme.  The details of this scheme are still being developed and we will provide an update on this webpage in the near future. 

What if my household isn’t eligible?

Councils will receive an extra £144 million to provide support to vulnerable households who may not qualify for the £150 council tax rebate. This includes people on low incomes in council tax bands E-H. The council will provide more detail on how this will operate in your area as soon as we have the details.

Please be aware of potential scams.

Please note that Charnwood Borough Council will not be contacting you by phone to ask for your bank details for the purposes of the Council Tax Energy Rebate and will not ask for your bank details by phone, text or e-mail. If you receive any such calls, you should report them, as per the website www.actionfraud.police.uk

What else is on offer to support households with their energy bills?

The Government are helping to spread the cost of the recent jump in energy prices over several years. £200 of this year’s energy bill will be taken off from October and spread equally over the next 5 years instead. This is not a debt, no interest is charged and no credit ratings are affected.

Warm Home Discount Scheme

The Warm Home Discount will be expanded, so nearly 3 million low-income households will benefit from a £150 discount. 

Find out more on the Government website.

Where records relating to the liable taxpayer(s) or residents’ circumstances in respect of 1 April 2022 are retrospectively updated, the council will take reasonable steps to pay or recover the £150 rebate payments. Where the Council holds any credit balance for an individual, the overpaid rebate may be recovered for that credit.

If you haven't found an answer to your question above, please contact us using the online enquiry form below:

Online enquiry form for the Council Tax Rebate

Last updated: Thu 1st December, 2022 @ 09:34