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Environmental services customer service

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

We use your feedback to improve the service we provide. Below are the latest comments from you and how we have used them to improve our service. 

Customer survey comments

Complaints and compliments

Key performance indicators

Serco

Serco are the Council's waste and recycling contractors.

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