Skip to Content

Garden waste service FAQs

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Customers may experience online payment disruptions on Sunday August 16th between 4:30-6:30am due to essential maintenance. We apologise for any inconvenience caused.

Please note: The garden waste collection service resumed from Monday, April 20. It is not the usual service as we are still having to focus resources on the refuse and recycling service. For more information, please visit www.charnwood.gov.uk/gwr.

What happens when I move home?

Use this form to tell us if your address has changed, we can then update your information on our system.

Notify us you are moving home

Can anyone use the service?

This service is for householders not businesses.

All residential premises and properties within the Council’s administrative boundary assessed as suitable will be eligible for the Service. 

Do I have to join? 

No, the service is entirely optional. If you do not join the scheme, the Council will not collect your garden waste if it is left out for collection. 

What size is the bin?

We provide a 240-litre bin. We do not provide anything larger, but each property can have up to six bins. Each bin requires a paid subscription.

Where can I get a copy of the full terms and conditions? 

Copies of the full terms and conditions are available on the Council’s Garden Waste Collection Service web page www.charnwood.gov.uk/gardenwaste and can be provided in other languages and formats on request.

I have a large garden; can I have more than one bin?

Yes, you can have up to six bins but you will have to pay a full subscription charge for each one.

Can I have a discount for multiple bins?

No, you will need to pay the same fee for each additional bin.

What if I'm renting and / or am not responsible for the garden where I live?

Please tell the person responsible for your garden about the charge. They can then make the decision about whether to pay to have the garden waste from your property collected.

What’s to stop other people in the neighbourhood swapping my bin with theirs?

You will receive a sticker that you have paid for your garden waste bin to be emptied. Each sticker has a unique identifying number and the address is printed on the sticker.

Can I pay for someone else?

Yes. When you are ordering please specify the address where the garden waste bin is located. All correspondence will be sent to the address from where the garden waste collection will be made.

You can download the full list of FAQs below.

Share this page:

Last updated: