Gas and solid fuel servicing and repairs

Poorly maintained and installed gas and solid fuel, ovens cookers and boilers can put you, your family and your neighbours at risk of gas leaks, fires, explosions and carbon monoxide poisoning.

Our free annual gas servicing takes no more than 45 minutes to carry out, but every year a small number of tenants make it difficult for our gas engineers to access their homes. As such, we must remind you that it is a condition of your tenancy agreement that you must provide access for this essential maintenance. 

If you do not use your gas supply we still need access to test the gas installation and smoke alarms in your home. For more information, contact PH Jones on 01928 249496.

Changes to provider from December 1, 2021

A new contractor has been appointed to deliver the servicing, maintenance, and installation of all domestic and commercial heating systems to borough council homes in Charnwood.

PH Jones, a central heating services provider to the social housing market, have been awarded a three-year (with a possible one-year extension) contract by Charnwood Borough Council, which started on December 1, 2021.

From 8am on Wednesday December 1, please call PH Jones on 01928 249496.

Council tenants who are due a service to their heating systems will be receiving a letter shortly advising them of their first appointment with PH Jones, who are part of British Gas and have over 50 years’ experience providing gas central heating service, repair and installations.

Tenants must cooperate in providing access when a gas engineer visits your home to carry out annual gas servicing.  

Carbon monoxide (CO) and smoke alarms

What should I do if my gas appliance breaks down? 

If an appliance breaks down or stops working, you must report the problem direct to our gas contractor PH Jones. You will need to tell them your:

• Property address
• Telephone number
• The best time to contact you 
• Details of the fault or problem

What should I do if I smell gas?

If you can smell gas, there could be a gas leak somewhere in the property. To ensure that you stay as safe as possible make sure that you:

• do not turn any electric switches on or off (this includes lights)
• do not smoke or use naked flames

You should also:

• Turn off the gas supply at the meter
• Open doors and windows to get rid of the gas

Once this has been done call National Grid on 0800 111 999 from a mobile away from the property, a neighbour's phone or a phone box. Then call our gas contractor PH Jones on 01928 249496.

National Grid will check that the leak is not from a gas main and PH Jones will make sure that your home is safe for you to continue living in.