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Good Neighbour Schemes

Due to essential maintenance being carried out by Pay360, customers may experience online payment disruptions on Sunday July 5 between 4:30-6:30am and Tuesday July 7 between 6-7am. We apologise for any inconvenience caused.

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

Good Neighbour Scheme is a community led project that links neighbours who need some support, with local volunteers willing to help.

Not only is it a great way of meeting new people in our community, but also helps everyone to feel more connected with their neighbours.

Woodhouse and Woodhouse Eaves Good Neighbour Scheme

During the Coronavirus crisis, the Good Neighbour Scheme will continue to support the residents of Woodhouse and Woodhouse Eaves, alongside businesses, other organisations, groups and individuals.

The information below will help you to access local support.

The Oakwood Pharmacy, Johnsons Butchers, Agora (the paper shop) and Spa corner shop are all able to deliver. You need to phone them directly on the following numbers with your order:

  • Oakwood Pharmacy - 01509 890520
  • Spar, corner shop - 01509 890274
  • Johnsons Butchers - 01509 890234
  • Agora, paper shop - 01509 890321

The Good Neighbour Scheme is needing to modify support to protect both you and our volunteers. They are therefore offering during this time:

  • Telephone befriending
  • Mini errands such as posting a letter etc. which does not involve money or contact
  • Shopping collection and delivery where you phone the shop with your order and if they need to, they will ask the Good Neighbour Scheme to deliver your shopping
  • Lifts to essentialmedical appointments only.

If you are requesting a lift, you will be asked if you have any symptoms of the virus:

  • Do you have a new continuous cough?
  • Do you have a high temperature –you feel hot to touch on your chest or back?
  • Have you been in contact with anyone you know to have the Coronavirus?

If the answer is ‘Yes’ to any question they cannot offer a lift, but they will recommend that you contact Patient Transport on 0345 241 3012. The service is open between the hours of 9am and 7pm, 7 days a week.

Please leave a message if they are unable to answer your call. They will always reply to your message within 24 hours. If you would like this support from the Good Neighbour Scheme, please phone the usual number, 07561 890 100.

Barrow Upon Soar Good Neighbour Scheme

Support is available to all residents of Barrow upon Soar. The only qualification is that you must be over 18 years of age. People will contact the schemefor support and requests will be assessed before being allocated to a suitable volunteer. Types of support available:

  • Telephone befriending
  • Shopping
  • Collecting prescriptions
  • Posting letters

Please let us know if you need a food parcel and/or a hot meal provided by the Barrow Baptist Church. For support and interest in volunteering telephone 07771 625 591 or email 

Rothley Good Neighbour Scheme

Supports all residents of Rothley with anything they need or will advise where help can be obtained. During COVID-19 support is prioritised for vulnerable people living alone, low income families and those self-isolating with the following:

  • Shopping including collecting telephone and online orders from C E Bradleys supermarket in the village
  • Collecting prescriptions
  • Regular telephone chats and befriending.

To request help and register interest in volunteering telephone 07561 596 873.

Thurcaston and Cropston Good Neighbour Scheme

Since COVID-19 the following is available:

  • Befriending by phone
  • Shopping
  • Collecting prescriptions
  • Posting letters

Requests for ANY help required and if the scheme cannot help, they know people who can. The scheme has developed ways of working that protect our neighbours and our volunteers. Anyone wanting any kind of help –for themselves or others living in Thurcaston and Cropston –is asked to telephone 0743 526 5397 or e-mail 

If you or someone you know needs a food parcel, please contact us so we can pass your details to Charnwood Borough Council’s Neighbourhood Team and help deliver them.

Facebook page:

Mountsorrel Good Neighbour Scheme

The Mountsorrel Good Neighbours Scheme is a network of good neighbours who are here to help each other. Every resident in Mountsorrel should have received a card through their door giving the details of who to contact. If you do not have a card, or would like another, contact the number below and they will get a card to you. Examples of things they are happy to help with are:

  • Shopping
  • Posting mail
  • Friendly phone calls
  • Prescriptions

Take a look at their Mountsorrel Good Neighbours Facebook page for help, advice and see the many activities the wonderful people of Mountsorrel are involved in. 

Contact Mountsorrel Good Neighbours on 07949 081 866. You can also access Mountsorrel United Charities Relief in Need Fund if you need help with food or other vital items by calling 07931 129 360.

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