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Housing Benefit

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Housing Benefit is a scheme which helps people with a low income pay their rent.

There are three types of assistance:

Rent Rebate

This is provided to help local authority tenants with their rent. If you qualify, your rebate will be credited to your rent account.

Rent Allowance

This is provided to help anyone who has to pay rent to a private landlord or Housing Association, ground rent for mobile homes or mooring and British Waterways Licence fees if you live on a boat.

Local Housing Allowance

Your benefit entitlement will be based on the new Local Housing Allowance Rates if you rent from a private landlord and make a new claim for benefit, move to a privately rented address or have a break in you existing claim.

Benefit is only normally paid when you are living in the property, though there are certain exceptions to this. Please see our page on temporary absence for more information.

Apply for Benefit

Will I qualify?

Use the online Benefit Calculator to work out roughly how much you may get. Please remember that this is only an estimate.

If you are renting from a private landlord you may fall under the Local Housing Allowance Scheme. You will need to know the rate of housing allowance applicable to your household before using this calculator.

To get in touch with the Benefits team, call 0345 6091258 (calls are charged at local rates), fax on 01509 634839 or email 

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Last updated: Thu 4th April, 2019 @ 09:13