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Homelessness

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Customers may experience online payment disruptions on Sunday August 16th between 4:30-6:30am due to essential maintenance. We apologise for any inconvenience caused.

If you are homeless, or think you may at risk of becoming homeless in the next 56 days, please contact our Housing Options Team for assistance as soon as possible.

You can contact the Housing Options Team using the online form, by email on housing@charnwood.gov.uk or by telephone on 01509 634567.

If you work for an agency or a public body and would like to refer someone who you think may be homeless or at risk of becoming homeless to the Housing Options Team, you can do this by completing the online agency referral form. Please ensure that you have obtained the individual’s consent before you make a referral.

If you make a homeless application to Charnwood Borough Council and you meet both of the following criteria, we will work with you to prevent you from becoming homeless or relieve your homelessness:

If you are eligible for assistance and you are at risk of becoming homeless within the next 56 days, the Council will discuss your housing circumstances, housing needs and support needs with you and develop a personalised housing plan. This plan will include steps you will need to take to ensure that you can remain in your home or find alternative accommodation. We will work with you to help prevent you from becoming homeless.

If you are eligible for assistance and you are already homeless, the Council will assess your housing circumstances, housing needs and support needs and use this information to develop a personalised housing plan. This plan will include steps you will need to take to ensure that you find accommodation. If you have a local connection to Charnwood, we will work with you for at least 56 days to help relieve your homelessness. If you do not have a local connection to Charnwood, we may refer your case to the Council in the area where you do have a local connection.

If it is not possible to prevent you from becoming homeless and your homelessness cannot be relieved in 56 days and you meet all of the following 5 criteria, we will have a duty to assist you to secure accommodation:

If you meet all five of the criteria set out above, we will have a legal duty to assist you to secure suitable affordable accommodation for a period of at least 12 months. This could be an offer of a tenancy of a Council property, a Housing Association property or a Private Sector property.   

If you feel that we have made the wrong decision about your homelessness application, you may request a review of the decision.

For independent advice, you can contact The Bridge or Charnwood Citizens’ Advice Bureau.

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