Skip to Content

Housing advice

Due to essential maintenance being carried out by Pay360, customers may experience online payment disruptions on Sunday July 5 between 4:30-6:30am and Tuesday July 7 between 6-7am. We apologise for any inconvenience caused.

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

The Housing Options Service can provide anyone in Charnwood with free information and advice about preventing homelessness and finding accommodation when homeless.

The following information and advice may help you to stay in your home or find alternative accommodation:

If you are homeless, or think you may at risk of becoming homeless in the next 56 days, please contact our Housing Options Team for assistance as soon as possible.

You can contact the Housing Options Team using the online form, by email on or by telephone on 01509 634567.

For independent advice, you can contact The Bridge or Charnwood Citizens’ Advice Bureau.

If you work for an agency or a public body and would like to refer someone who you think may be homeless or at risk of becoming homeless to the Housing Options Team, you can do this by completing the online agency referral form. Please ensure that you have obtained the individual’s consent before you make a referral.

Share this page:

Last updated: