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Housing advice

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

The Housing Options Service can provide anyone in Charnwood with free information and advice about preventing homelessness and finding accommodation when homeless.

The following information and advice may help you to stay in your home or find alternative accommodation:

If you are homeless, or think you may at risk of becoming homeless in the next 56 days, please contact our Housing Options Team for assistance as soon as possible.

You can contact the Housing Options Team using the online form, by email on or by telephone on 01509 634567.

For independent advice, you can contact The Bridge or Charnwood Citizens’ Advice Bureau.

If you work for an agency or a public body and would like to refer someone who you think may be homeless or at risk of becoming homeless to the Housing Options Team, you can do this by completing the online agency referral form. Please ensure that you have obtained the individual’s consent before you make a referral.

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