Skip to Content

LGA Peer Challenge 2018

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

Earlier this year we took part in a corporate peer challenge run by the Local Government Association.

As part of the peer challenge, several senior officers and councillors from other authorities across the country spent three days at Charnwood. They interviewed dozens of staff and representatives from the Council’s partner organisations as well as reviewing its policies.

Many other councils have undertaken a similar exercise and the aim is to help authorities improve.

The peer challenge team have now released their report.

Following its publication, Council leader Jonathan Morgan said: “We were delighted to take part in the LGA Peer Challenge and we welcome this report.

“It acknowledges we are serving our community well and have well-run and customer-focused services.

“The report makes a number of recommendations and Cabinet and senior management will be looking at implementing them.

“We will be reviewing our long-term vision for Charnwood and making sure that it aligns with our strategies to help create an exceptionally strong organisation which can continue to lead the borough forward.”

Share this page:

Last updated: