Charnwood Museum reopened to the public on Wednesday August 26.
We look forward to welcoming you back, and to make sure you are informed on what procedures we have put into place to ensure a safe and secure reopening for our visitors, we have put together a frequently asked questions section below.
If you have further questions, don't hesitate to get in touch via telephone or email at 01509 233754 or email firstname.lastname@example.org.
Reopening of Charnwood Museum - Frequently asked questions
What are your opening hours?
We have changed both our opening times and days to ensure that thorough cleaning can take place during the day. We will be open Wednesday-Saturday, 10am-12pm and 2pm-4pm. The last admission will be 30 mins before closing at both sessions. These opening times and sessions will change as we move into the Winter months so please check our website before making a visit.
For half term we will be open on Wednesday October 21 to Sunday October 25 from 10am-2pm. The last admission will be 15 minutes before closing.
From Wednesday October 28, 2020, Charnwood Museum will be open on the following days:
Wednesday-Thursday and Saturday-Sunday from 10am-1pm.
We are closed on Monday, Tuesday and Friday.
Bank Holidays: Open Good Friday (check back for times), closed on Bank Holiday Mondays.
Do I need to book?
You do not need to book. We will be operating a queueing system where small groups will be admitted entrance about every 15 minutes. We have decided to do this to remain as accessible as possible although we will be continually reviewing this system and may change to a booking system in the future if it is deemed necessary.
Will all areas be open?
Some of our interactives and gallery spaces are temporarily closed during the Covid-19 crisis, but this will be reviewed as guidance is updated.
Do I need to wear a face covering?
In line with government guidance, all visitors aged 12 and over without an exemption are required to wear a face covering when visiting the museum. More information and guidance about face coverings and exemptions can be found here [insert link]
What safety measures are in place?
We are asking all visitors to remain two metres apart from other groups whilst in the museum. There is a one-way route around the building, and you will exit on to Granby Street via our side entrance; there will be footprints and other signage highlighting the route.
Groups of no more than 6 people will be admitted at short intervals of about every 15 minutes. If there are more than 6 people in your ‘bubble’ you will be asked to split into smaller groups. Visits will be limited to 20-30 minutes duration although you can re-join the queue and come back.
Hand sanitiser points are available for your use whilst in the Museum, however we encourage you to also bring your own.
Additional cleaning procedures have been introduced to ensure that we remain Covid-19 secure.
Additional staffing has been introduced, staff will be wearing visors and be at designated points throughout the building if you have any questions.
Sterilized styli and magnifying glasses will be available for groups to use on touch screens and interactives. There will also be some cleaning equipment in place for your use on some interactives.
Why do I need to leave my contact details for Track and Trace?
At the end of your visit, the contact name and telephone number of one member of your group will be asked for and recorded on a daily sheet. This information will be securely stored for 21 days and then destroyed. It will only be used if we are notified by the NHS Track and Trace system that someone who has recently tested positive has visited the Museum. We will then contact the people who visited on the same day to let them know.
Is the café open?
Queen’s Park Café is open, but you will not be able to access it from the Museum. You will need to use the main café entrance if you wish to use the facility.
Will there be toilets available?
Limited accessible toilets are available at the far end of the building (a different location than usual) and can only be accessed by queueing for entry and following the one-way system which you will not be able to jump or overtake. These toilets will be cleaned regularly, and all contain handwashing facilities as well as hand sanitiser.
Do you have workshops and events on?
We have a range of online activities that you can do at home and we will be posting games here that you can download before visiting the museum and either print off or complete on your personal device.
What if I want to bring a group or school visit?
We are currently unable to host school visits, as soon as we can, we will post details on our school workshops webpage.
We are currently unable to host any group visits out of hours.
If you would like to bring a group on a visit to the Museum, please telephone on 01509 233754 or email email@example.com.
Last updated: Wed 14th October, 2020 @ 16:50