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Non-payments and late payments

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

We are responsible for collecting Council Tax on behalf of; Leicestershire County Council, Office of the Police and Crime Commissioner for Leicestershire, the Combined Fire Authority and parish councils throughout the borough.

We make payments to those authorities whether we have received your payment or not, which is why we will take prompt action against you if you do not pay your Council Tax on time.

What happens if I forget to pay?

If your payment is late we will issue a reminder notice for the overdue amount. If this is not paid by the required date, the full remaining balance becomes due and a summons may be issued against you.

Whilst paying the 10 monthly instalments in a year, a maximum of two reminder notices will be issued. Should your payment be late a third time, then the full balance on the account becomes due and a final notice is issued.

If the full balance is not paid within seven days a summons may be issued against you and extra costs will be added to your account.

What happens if a summons is issued?

Following the issue of a summons we will attend the Magistrates Court (on the date specified on the summons) and ask for a liability orders to be granted against you.

If a liability order is granted we are legally permitted to use a range of 'enforcement' actions to collect outstanding Council Tax (for example, attachment to earnings orders).

What should I do if I can't pay my Council Tax?

If you are struggling to make payments, you can complete our form to request a payment arrangement. You will need to sign in or register for a portal account to access the form.

Although it may not be possible to avoid the issue of a summons and grant of a liability order, an acceptable payment arrangement will allow us to suspend the use of 'enforcement' actions, and can help avoid the accumulation of debt.

You can find out how to access welfare, legal and financial advice.

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