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Due to essential maintenance being carried out by Pay360, customers may experience online payment disruptions on Sunday July 5 between 4:30-6:30am and Tuesday July 7 between 6-7am. We apologise for any inconvenience caused.

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

Winter's low temperatures can cause problems for our tenants and their heating systems and our repairs service is sometimes put under huge pressure.

Various systems have been put in place to help our engineers get to those in need as soon as possible but we'd also like to let tenants know about ways in which you can help.

British Gas has produced some videos to help you to prepare for winter and also show you how you may be able to fix some simple problems yourself, removing the need for an engineer's visit. You can view them via their website.

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