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Protect yourself from scams

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Unfortunately during these unprecedented times, there is an increase of online and door-step scams.

The National Trading Standards Scams Team are making people aware of coronavirus scams through their 'Friends Against Scams' campaign. This page gives information about current scams, and how to protect yourself from becoming a victim.

Be aware of people offering or selling

  • virus testing kits  - these are only offered by  NHS
  • vaccines or miracle cures – there is currently no vaccine or cure
  • overpriced or fake goods to protect yourself from coronavirus, such as anti-bacterial products
  • fake shopping or medication collection services - if you need help with these things visit Charnwood Community Action
  • home cleaning services

How to protect yourself and others

There is lots of useful information and advice on the Action Fraud and Leicestershire Police websites on how to protect yourself against scammers but here are a few tips:

  • Be suspicious of all 'too good to be true' offers and deals. There are no guaranteed get-rich-quick schemes
  • Do not agree to offers/deals immediately. Insist on time to obtain independent/legal advice before making a decision
  • Do not hand over money or sign anything until you've checked the credentials of the company or individual
  • Never give banking or personal details to anyone you do not know or trust
  • Always log on to a website directly rather than clicking links provided in an email or text message
  • Always get independent advice if an offer involvees money, time or commitment
  • Do not be embarrassed to report a scam

If you spot a scam or have been scammed, report it and get help. Contact Action Fraud on 0300 123 2040 or visit the Action Fraud website.

You can also contact the police (phone 101) if the suspect is known or still in the area.

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