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Reporting an empty home

Due to essential maintenance being carried out by Pay360, customers may experience online payment disruptions on Sunday July 5 between 4:30-6:30am and Tuesday July 7 between 6-7am. We apologise for any inconvenience caused.

Residents in Leicester and its outlying areas, including Birstall, Thurmaston and Wanlip in Charnwood, are to be asked to continue to follow stricter lockdown restrictions for at least two weeks, and non-essential shops will be closed. More information - including frequently asked questions and a postcode checker - can be found at

To report an empty property in your neighbourhood, please complete the online form below.

If you would like to report concerns about an empty property, for example anti-social behaviour, a property in very poor condition, problems with vermin or overcrowding, you can make a complaint on this webpage.

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Please let us know your details so we can contact you if necessary