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Safeguarding vulnerable passengers

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As part of the new Hackney Carriage/Private Hire Policy, all new and existing drivers and all new and existing private hire operators will need to attend Safeguarding Awareness Training.

The aim of the training provided by Charnwood Borough Council is for licensed drivers and private hire operators to;   

  • Understand the need to protect vulnerable adults, young people and children
  • Identify possible victims of abuse and exploitation by understanding indicators of risk
  • Identify sources of advice and pathways for reporting concerns
  • Understand their roles and responsibilities in relation to personal safety and security

Who delivers the training?

The training is provided by in-house Licensing Staff.

What will the training consist of?

There will be a short film, a presentation, a discussion and some group work. There will be a short test consisting of nine questions.

The training will last approximately one and a half hours.

If you are attending the training you will need to report to the main reception at Loughborough Town Hall, by 9.30am.

You must bring along your driver badge as identification and private hire operators need to produce photo identification, this can be a valid passport or driving licence for example. If you do not bring identification you could be turned away and have to re-book the course at your own expense.

How often are training sessions held?

Training sessions are held once a month in The Council Chamber, Loughborough Town Hall, Market Place, Loughborough, Leicestershire, LE11 3EB. For details see upcoming training dates below.

Will the training cost me anything?

The cost of the training is £22 per person.

You will have to pay for the training via card payment as Charnwood Borough Council will not accept cash payments. Please note that payments cannot be made in the Customer Services area of the council and must be made over the telephone.

There is no refund for cancellation or non-attendance with less than 24 hours notice.

How do I book myself onto a course?

If you are renewing your licence then you will receive an invite letter before your licence expires.

If you are a new applicant, upon successful completion of the knowledge test and confirmation that you wish to continue with the application you will receive an invite letter.

If you are new applicant for a private hire operator you will receive an invite letter during the application process.

If you receive a letter inviting you to attend a training session you need to contact us to confirm which date you would like to attend and book your place. You can do this by either emailing or by phoning 01509 634562.

Once you are booked onto a session you will receive a confirmation letter containing instructions on what happens next and a payment receipt.

Alternatively, if you have undertaken a similar safeguarding awareness training course, you can provide the Licensing Team with written details of the course, along with written confirmation of your attendance.

The Head of Regulatory Services and the Licensing Manager will consider the contents of both courses and whether the completed course is an acceptable alternative.

What happens after the training?

An attendance certificate will be issued once the driver has passed the test. If you have any further questions please email

What if I don’t pass the training?

If you don’t pass the training you will need re-take the session at your own cost.

If you are a new applicant and fail the training after three attempts then your application will be refused. If you are renewing a licence and you fail after three attempts then your licence will be suspended until you pass the training. 

Upcoming training dates

  • December 13, 2018
  • January 28, 2019
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