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Safeguarding vulnerable passengers

As part of the new Hackney Carriage/Private Hire Policy, all new drivers and private hire operators will need to attend Safeguarding Awareness Training prior to a licence being issued.

The aim of the training provided by Charnwood Borough Council is for licensed drivers and private hire operators to;   

  • Understand the need to protect vulnerable adults, young people and children
  • Identify possible victims of abuse and exploitation by understanding indicators of risk
  • Identify sources of advice and pathways for reporting concerns
  • Understand their roles and responsibilities in relation to personal safety and security

Who delivers the training?

The training is provided by in-house Licensing Staff.

What will the training consist of?

There will be a short film, a presentation, a discussion and some group work. There will be a short multiple choice test consisting of nine questions.

The training will last approximately one and a half hours.

If you are attending the training you will need to report to the main reception at Charnwood Borough Council, by 9.30am.

You must bring along photo identification, this can be a valid passport or driving licence for example. If you do not bring identification you could be turned away and may have to re-book the course at your own expense.

How often are training sessions held?

Training sessions are held once a month in Committee Room 2, Charnwood Borough Council, Southfield Road, Loughborough, Leicestershire, LE11 2TX. For details see upcoming training dates below.

Will the training cost me anything?

The cost of the training is £22 per person.

You will have to pay for the training via card payment as Charnwood Borough Council will not accept cash payments. Please note that payments cannot be made in the Customer Services area of the council and must be made over the telephone, prior to attending the course. Payment cannot be made on the day of the training.

There is no refund for cancellation or non-attendance with less than 24 hours notice.

How do I book myself onto a course?

Every new driver must undergo Safeguarding Awareness Training prior to a licence being issued.

Upon successful completion of the knowledge test you need to contact Licensing to confirm which date you would like to attend and book your place. You can do this by either emailing or by telephoning 01509 634562.

If you are new private hire operator you will receive an invite letter during the application process. You will be required to undertake and pass the Safeguarding Awareness Training before a private hire operator’s licence is issued, the same as a new licensed driver.

Once you are booked onto a session you will receive a confirmation letter containing instructions on what happens next and a payment receipt.

Alternatively, if you have undertaken a similar safeguarding awareness training course, you can provide the Licensing Team with written details of the course, along with written confirmation of your attendance.

The Head of Regulatory Services and the Licensing Manager will consider the contents of both courses and whether the completed course is an acceptable alternative.

What happens after the training?

An attendance certificate will be issued once you have passed the test. If you have any further questions please email

What if I don’t pass the training?

If you don’t pass the training you will need re-take the session at your own cost.

If you are a new applicant and fail the training after three attempts then your application will be refused. 

Upcoming training dates

  • 16 August 2019 
  • 16 September 2019
  • 30 October 2019
  • 25 November 2019
  • 10 December 2019
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