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From Monday July 10, 2017 the Shopmobility scheme will be temporarily closed on Mondays until further notice.

If you require the use of a shopmobility vehicle on a Monday for an urgent appointment i.e. an appointment that cannot be re-arranged, then we will do our best to assist you.  You will need to pre-book and provide evidence of your appointment (please note we only take bookings up to and including 7 days in advance).  

Shopmobility is a scheme for people who have limited mobility. Scooters, powered wheelchairs or a manual wheelchair can be booked to allow easy access to local facilities and for shopping in the town centre. Please be aware we do not sell mobility scooters, we only hire them out. 

Christmas and New Year opening times

  • Saturday Dec 23: 9am – 2.30pm
  • Monday Dec 25: CLOSED
  • Tuesday Dec 26: CLOSED
  • Wednesday Dec 27: CLOSED
  • Thursday Dec 28: 9am – 3.30pm
  • Friday Dec 29: CLOSED
  • Saturday Dec 30: 9am – 2.30pm
  • Monday Jan 1: CLOSED
  • Tuesday Jan 2, 2018: open as normal 9am – 3.30pm

To Register for Shopmobility

All users must be registered before using Shopmobility and a Driving Licence, Passport or Utility Bill will be required for identification when applying. 

New members will require instruction to demonstrate that they are competent reversing and manoeuvring in areas of restricted access and full instruction will be given to help members achieve the required competency. Please book in advance as instruction is carried out on either Mondays, Tuesdays or Wednesdays.

There is a charge of £2.50 for each use of a shopmobility vehicle. You can hire a vehicle between the hours of 9am to 3.30pm but on busy days a three hour limit may be applied to ensure that vehicles are available for other members.

The scheme is open 9am to 3.30pm, Monday to Saturday (except Bank Holidays). The latest time for the loan of a vehicle is 2.30pm. 

The telephone is available from 9am but has an answering machine for use when unattended. Shopmobility is based in Loughborough Town Hall and is accessable via Town Hall Passage, which runs to the side of the building.

Geo: 52.7708, -1.2064
Parking and travel arrangements

There is a limited amount of dedicated car parking available and this must be booked in advance.

However, there is a privately owned pay and display car park adjacent to the shopmobility office where users of the service can park free of charge in the designated spaces.

Alternative travel

John Storer Charnwood provides transport for local residents who have difficulty accessing normal public transport. Firstly there is the Community Car scheme which is provided by volunteers at very reasonable prices  and secondly there is a mini bus available on Fridays only. Bookings for both of these services should be made several days in advance and further information can be obtained  by contacting John Storer House on 01509 631761.

Safety and Insurance

Your safety and the safety of other people must be taken into account whilst you are using a Loughborough Shopmobility vehicle. Speed must be kept to a minimum and users must be fully aware that pedestrians may walk across the path of the vehicle without warning.

Only users trained and approved by Loughborough Shopmobilty staff are authorised to use these vehicles.

Loughborough Shopmbility vehicles are covered for Third Party insurance claims only and does not cover injury to the user.

Accidents of any description irrespective of any damage or injury, must be reported to Shopmobilty staff immediately. Your membership could be affected if you fail to do so.

Further advice will be provided upon becoming a member of the scheme.

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