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Social media

On Sunday September 20 between 4.30-6.30am customers may experience online payment disruptions due to essential maintenance taking place. We apologise for any inconvenience caused.

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

We use a number of social media networks to promote our services and communicate with residents and customers. 

If your query is serious, urgent, or involves personal details, then please contact us by telephone, email or in person.

You can visit our various profiles via the links below:


Monitoring accounts and responding

The above accounts are the authorised social media channels operated by us. We monitor our main Twitter and Facebook accounts Monday to Thursday, 8.30am to 5pm & Friday 8.30am - 4.30pm (except Bank & public holidays).

If you ask us a question via social media we will try to respond as quickly as possible but delays may occur where a request needs to be investigated. 

We reserve the right to remove anything that is not in line with the following general guidelines:

The Do's:

  • Be civil, tasteful and relevant

The Don'ts:

  • Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, harmful, profane, sexually oriented or racially offensive
  • Do not post content copied from elsewhere, for which you do not own the copyright
  • Do not post the same message, or very similar messages, more than once (also called "spamming")
  • Do not publicise your, or anyone else's, personal information, such as contact details
  • Do not advertise products or services
  • Do not impersonate someone else
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