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Social media

Customers may experience online payment disruptions on Sunday April 18 between 4-7am due to essential maintenance. We apologise for any inconvenience caused.

We have opened an online book of condolence for His Royal Highness, the Duke of Edinburgh.

We use a number of social media networks to promote our services and communicate with residents and customers. 

If your query is serious, urgent, or involves personal details, then please contact us by telephone, email or in person.

You can visit our various profiles via the links below:

Monitoring accounts and responding

The above accounts are the authorised social media channels operated by us. We monitor our main Twitter and Facebook accounts Monday to Thursday, 8.30am to 5pm & Friday 8.30am - 4.30pm (except Bank & public holidays).

If you ask us a question via social media we will try to respond as quickly as possible but delays may occur where a request needs to be investigated. 

We reserve the right to remove anything that is not in line with the following general guidelines:

The Do's:

  • Be civil, tasteful and relevant

The Don'ts:

  • Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, harmful, profane, sexually oriented or racially offensive
  • Do not post content copied from elsewhere, for which you do not own the copyright
  • Do not post the same message, or very similar messages, more than once (also called "spamming")
  • Do not publicise your, or anyone else's, personal information, such as contact details
  • Do not advertise products or services
  • Do not impersonate someone else
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Last updated: Tue 31st July, 2018 @ 09:25