Charnwood Borough Council is carrying out a general satisfaction survey for its housing tenants.

It is important for us to understand how tenants feel about the services we provide, to be sure we are delivering them in the way and to the standard that you want.

A selection of housing tenants will soon be receiving a letter that has the questionnaire enclosed. Please spare a few minutes to complete the questionnaire and return it by September 28, 2021 in the freepost envelope enclosed. 

Alternatively, you can complete the survey online, either by scanning the QR code on your letter and by entering the weblink into your browser. You will need your M·E·L ID which can be found at the top of the letter.

Everyone who returns a questionnaire can enter the prize draw to win one of five £50 Love2Shop vouchers. If you have any other questions, please contact Jordan Harrold at M·E·L Research on 0800 0730 348.

An independent research company, M·E·L Research, is running this survey to ensure that all your answers are treated in strict confidence and used for research purposes only.

Your privacy

Any personal information you choose to provide will be treated in the strictest confidence and processed in line with our privacy notice. MEL Research, which is running this survey, will only use the answers provided for research and evaluation purposes.

Any personal information you choose to provide will be treated in the strictest confidence and processed in line with the council’s privacy notice. M·E·L Research, which is running this survey will only use the answers provided for research and evaluation purposes.

For further information about how we process your data, please read our privacy notice.

When will tenants see the results?

We will publish the results from the survey towards the end of the year and will publicise them in our tenant and leaseholder magazine Your Homes Matter, on our social media channels and our email newsletters.

Please subscribe to the news for council tenants newsletter if you haven't already as we promote various services, events and news for tenants via that channel.

Thank you for taking the time to complete the survey.

Last updated: Fri 10th September, 2021 @ 16:22