Street cleaning

We have a legal duty to act as the Litter Authority for Charnwood.

This responsibility includes street cleaning, litter collection, the removal of rubbish, fly-posting, graffiti and fly-tipping on public land maintained by the council.

Please contact us if you find that a street or green space under our responsibility is not cleaned to the standards set out below:

Grades of cleanliness

The graded standards shown below are used to monitor the cleanliness of areas. These are put into two categories; litter and refuse, and detritus (mud, soil, grit etc):

Litter and Refuse
Grade A: No litter or refuse	Grade B: Mostly free of litter and refuse	Grade C: General spread of litter/refuse with a little build-up	Grade D: Heavily affected by litter and/or refuse with significant build-up
Litter and refuse in a soft surface setting
Grade A: No Litter or Refuse	Grade B: Mostly free of litter and refuse apart from some small items	Grade C: General spread of litter/refuse with a little build up	Grade D: Heavily affected by litter and/or refuse with significant build-up
Detritus
Grade A: No detritus	Grade B: Mostly free except for some light scattering	Grade C: General spread of detritus with a little build-up	Grade D: Heavily affected by detritus with significant build-up

Please note that we will only come out to clear up a site if it falls into a grade C or grade D category as set out in the table above.

Report litter

Alternatively, call 01509 634563 between 9am and 4pm, Monday to Friday.

Zones and response times

All areas maintained by us have been classified into one of four main land zones, which are set out in the Code of Practice on Litter and Refuse.

If a site falls to a grade C or D for either litter and refuse, or detritus, it is classed as unacceptable, and should be handled within the set response times as laid out below:

Zone	Description	Response Time
Zone 1 - high intensity of use	Busy public areas	Half a day.
Zone 2 -medium intensity of use	'Everyday' areas, including most housing areas occupied by people most of the time	1 day.
Zone 3 - low intensity of use	Lightly trafficked areas that do not impact upon most peoples lives most of the time	14 days.
Zone 4 - Areas with special circumstances	Situations where issues of health and safety, reasonableness and practicality are dominant considerations when undertaking environmental maintenance work	28 days, or as soon as reasonably practicable

Autumn leafing itinerary

Please see our leafing itinerary for a list of 'hot spot' areas where leaves will be cleared.