Customer Services
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Our aim is to be dedicated to serving the needs of our customers by putting them at the heart of everything we do and delivering services which are:
- of a good and consistent quality
- responsive to the needs and expectations of our customers
- accessible by all our customers
- value for money.
Our Customer Service Strategy defines our approach to being "Customer Focused". This document is available to download below together with other information and documents relating to Customer Service.
Information Fact Sheets
- Customer Service Standards
Service Standards for a number of our services - find out what service you can expect from us.
- Fact Sheets for Council Services
Providing operational information about a range of the services we provide.
Documents
Customer Services Strategy (PDF Document 141.94 Kb.)- Customer Access to Services Improvement Plan (PDF Document 163.43 Kb.)
- Consultation and Communications Strategy (PDF Document 142.1 Kb.)
Making a Complaint
- Comments, Compliments, Complaints
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