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Customer services

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We are committed to putting our customers at the heart of everything we do and we work hard to ensure that services are accessible to all and great value for money.

Our customer services team is often the first contact you will have with us, whether that is face-to-face at our Southfield Road offices in Loughborough, or over the phone through the contact centre.

Customer services team

As well as providing you with support, our team deals with complaints and compliments and works with all services to enhance your Charnwood experience.

We are responsible for:

  • Front line customer service face to face and telephony
  • Freedom of Information requests
  • Complaints, compliments and customer feedback
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