Customer Services

Our aim is to be dedicated to serving the needs of our customers by putting them at the heart of everything we do and delivering services which are:

• of a good and consistent quality
• responsive to the needs and expectations of our customers
• accessible by all our customers
• value for money.

Our Customer Service Strategy defines our approach to being "Customer Focused". This document is available to download below together with other information and documents relating to Customer Service.

• Customer Care Standards

Contacting the Council

For details of how to contact the Council visit our Contacts web page.

Information Fact Sheets

• Customer Service Standards

  Service Standards for a number of our services - find out what service you can expect from us.

• Fact Sheets for Council Services

  Providing operational information about a range of the services we provide.

Documents

• Customer Services Strategy (PDF Document, 0.14 Mb)
• Customer Access to Services Improvement Plan (PDF Document, 0.16 Mb)
• Consultation and Communications Strategy (PDF Document, 0.14 Mb)

Making a Complaint

• Comments, Compliments, Complaints

  How to have your say