Contacts
Related Documents
Loughborough Town Centre Road Map (PDF Document 217 Kb.)- Loughborough Town Centre Shopping Map (PDF Document 82.33 Kb.)
HOW TO CONTACT US
There are a number of ways you can contact Charnwood Borough Council, either on-line, by post or by phone. If you wish to contact Customer Services to submit a general enquiry, comment, compliment, complaint or suggestion complete the Online Contact Form. If you would like to report a problem in your neighbourhood or pay a bill, why not use our ON-LINE SERVICES to do so.
Service Enquiries
Our A to Z listing of Council Services lists all our main services with direct dial telephone numbers and e-mail addresses.
BY TELEPHONE
|
FOR ISSUES RELATING TO: |
OFFICE OPENING TIMES |
DAY-TIME NUMBER |
EMERGENCY/ OUT OF HOURS NUMBER |
|
HOUSING: For help & advice about Homelessness, Housing Allocations, The Housing Register & Transfer List. |
Monday-Friday 8am-8pm, |
01509 |
01509 |
|
CHARNWOOD NEIGHBOURHOOD HOUSING: For help & advice about Tenancies, Repairs, Maintenance, Rents & Sheltered Housing. |
Monday-Friday 8.30am-5pm, |
01509 |
01509 |
|
LIFELINE SERVICE: Support Services for Elderly and Disabled People |
Monday-Friday 8.30am-5pm |
01509 |
01509 |
|
REFUSE & RECYCLING: For help & advice about collections and other refuse & recycling related information. |
Monday-Friday 8am-8pm, |
01509 |
|
|
COUNCIL SWITCHBOARD: For all other enquiries use the A-Z list of Council Services or contact the Main Switchboard and ask for the service you require. |
Between 8.30am & 5.00pm (4.30pm Fridays) |
01509 |
01509 |
BY FAX - 01509 219723
BY MINICOM (for the deaf and hard of hearing) - 01509 215996
Emergencies
Use the numbers listed above or for further details: emergency information.
Office location details
Main Council Office
Telephone: 01509 263151 (Switchboard)between the hours of 8.30am to 5.00pm (4.30pm Fridays).
Minicom 01509 215996
Council Offices
Southfield Road
Loughborough
LE11 2TX
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- How to Find Us
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Opening Hours
Normal office hours are from 8.30am to 5.00pm Monday to Thursday and from 8.30am to 4.30pm on Friday. Please note that no tickets to see a Customer Advisor will be issued after 4.45pm (4.15pm on Fridays).
The Cash Office closed on 30th April 2009. Please use the Payments link below for details of alternative ways and places to pay.
Interpreting & Translation Service
For General Telephone enquiries call: 01509 634567.
The Council has a small number of in-house translators who may be able to assist with general enquiries at the Customer Service Centre and in reception areas. This service is limited and the languages available are:
Gujarati, Punjabi,Bengali, Urdu,Polish, French, Arabic, Italian.
When we cannot provide an interpreter in-house for your language, or if the interview is of a complex or lengthy nature we may buy in professional interpreters from other agencies and these would be arranged by the officer dealing with you. Alternatively the Council can also access the Language Line facility for telephone enquiries or for visitors to the Customer Service Centre (i.e. main reception), who need an interpreter to help make their enquiry.
For other languages or for longer and more detailed enquiries it may be necessary to make an appointment. Call: 01509 634567.
Suggestions
If you wish to make a suggestion about improving Borough Council Services
fill in our
Complaints
See details of our complaints procedure by using the link below:
Information Points
A Connect Service Shop & Joint Help Points are provided by Charnwood Borough Council & Leicestershire County Council to give access to information about Council Services.
Connect Service Shop is part of our Customer Service Centre located at our Southfields Offices, Southfield Road, Loughborough. Telephone 01509 263151. E-mail information@charnwood.gov.uk. Fax: 01509 634703. Minicom 01509 215996.
Joint Help Points are located in libraries at: Anstey, Barrow upon Soar, Birstall, Loughborough, Mountsorrel, Rothley, Quorn, Shepshed, Sileby, Syston and Thurmaston. If you are unsure of the opening times of your local library, please telephone either the Customer Service Centre at Southfields (01509) 263151 or Loughborough Library (01509) 212985. Full details of libraries (locations, opening times, etc.) can be found at www.leics.gov.uk.