Contacts

How to Contact Us

Service Enquiries

Our A to Z listing of Council Services lists all our main services with direct dial telephone numbers and e-mail addresses.

General Enquiries

If you can't find what you want in the A to Z listing you can:

Contact us by:

  • Completing the Online Contact Form

    Use this form if you wish to contact the Council on-line about one of the following:

    • An Enquiry,
    • A Comment
    • A Compliment
    • A Complaint
    • A Suggestion

BY TELEPHONE

For Issues Relating to:

Number

Operating Times

Housing

01509 634567

Monday-Friday 8am-8pm,
Saturday 8am-1pm

Charnwood Neighbourhood Housing

01509 634666

Monday-Friday 8am-8pm,
Saturday 8am-1pm

Refuse & Recycling

01509 634563

Monday-Friday 8am-8pm,
Saturday 8am-1pm

For all other enquiries use the A-Z list of Council Services or contact the Main Switchboard and ask for the service you require.

01509 263151

Between 8.30am & 5.00pm
(4.30pm Fridays)

BY FAX - 01509 219723

BY MINICOM (for the deaf and hard of hearing) - 01509 215996

Emergencies

  • Lifeline Emergency (Out of hours) telephone on 01509 643979
  • Housing Emergency (Out of hours) telephone on 01509 634567

For further emergency information.

Office location details

Main Council Office

Telephone: 01509 263151 (Switchboard)between the hours of 8.30am to 5.00pm (4.30pm Fridays).
Minicom 01509 215996

Council Offices
Southfield Road
Loughborough
LE11 2TX

Opening Hours

Normal office hours are from 8.30am to 5.00pm Monday to Thursday and from 8.30am to 4.30pm on Friday. Please note that no tickets to see a Customer Advisor will be issued after 4.45pm (4.15pm on Fridays).

The Cash Office at Southfields, Loughborough is open from 9.00am to 4.30pm Monday to Thursday and from 9.00am to 4.00pm Friday.

Interpreting & Translation Service

For General Telephone enquiries call: 01509 634567.

The Council has a small number of in-house translators who may be able to assist with general enquiries at the Customer Service Centre and in reception areas. This service is limited and the languages available are:

Gujarati, Punjabi,Bengali, Urdu,Polish, French, Arabic, Italian.

When we cannot provide an interpreter in-house for your language, or if the interview is of a complex or lengthy nature we may buy in professional interpreters from other agencies and these would be arranged by the officer dealing with you. Alternatively the Council can also access the Language Line facility for telephone enquiries or for visitors to the Customer Service Centre (i.e. main reception), who need an interpreter to help make their enquiry.

For other languages or for longer and more detailed enquiries it may be necessary to make an appointment. Call: 01509 634567.

Suggestions

If you wish to make a suggestion about improving Borough Council Services
fill in our

Complaints

See details of our complaints procedure by using the link below:

Information Points

A Connect Service Shop & Joint Help Points are provided by Charnwood Borough Council & Leicestershire County Council to give access to information about Council Services.

Connect Service Shop is part of our Customer Service Centre located at our Southfields Offices, Southfield Road, Loughborough. Telephone 01509 263151. E-mail information@charnwood.gov.uk. Fax: 01509 634703. Minicom 01509 215996.

Joint Help Points are located in libraries at: Anstey, Barrow upon Soar, Birstall, Loughborough, Mountsorrel, Rothley, Quorn, Shepshed, Sileby, Syston and Thurmaston. If you are unsure of the opening times of your local library, please telephone either the Customer Service Centre at Southfields (01509) 263151 or Loughborough Library (01509) 212985. Full details of libraries (locations, opening times, etc.) can be found at www.leics.gov.uk.

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