Contacting the Council

How to Contact the Council

There are a number of ways you can contact Charnwood Borough Council and these are detailed below. 

For details about our normal opening hours visit our address and opening times page.

Service Contact Information

On the left of each of our pages there are contact details including telephone numbers and e-mail addresses for the team responsible for delivering that particular service.  If you are unsure where to look for information about a particular service use our A-Z of Services or the site search.

The quickest and easiest way to contact the Council is by completing one of our specifically designed on-line forms which are listed below.  These forms are designed so that they go straight to the relevant service for response.

Other Contact Methods

To find out more about the other ways you can contact the Council select your preferred method by clicking on the relevant links below:

Interpreting and Translation Service

For General Telephone enquiries call: 01509 634560.

The Council has a small number of in-house translators who may be able to assist with general enquiries at the Customer Service Centre and in reception areas. This service is limited and the languages available are:

Gujarati, Punjabi,Bengali, Urdu, French, Arabic.

When we cannot provide an interpreter in-house for your language, or if the interview is of a complex or lengthy nature we may buy in professional interpreters from other agencies and these would be arranged by the officer dealing with you. Alternatively the Council can also access the Language Line facility for telephone enquiries or for visitors to the Customer Service Centre (i.e. main reception), who need an interpreter to help make their enquiry.

For other languages or for longer and more detailed enquiries it may be necessary to make an appointment. Call: 01509 634560.

Information Points

A Connect Service Shop & Joint Help Points are provided by Charnwood Borough Council & Leicestershire County Council to give access to information about Council Services.

Connect Service Shop is part of our Customer Service Centre located at our Southfields Offices, Southfield Road, Loughborough. Telephone 01509 263151. E-mail information@charnwood.gov.uk. Fax: 01509 634703. Minicom 01509 215996.

Joint Help Points are located in libraries at: Anstey, Barrow upon Soar, Birstall, Loughborough, Mountsorrel, Rothley, Quorn, Shepshed, Sileby, Syston and Thurmaston. If you are unsure of the opening times of your local library, please telephone either the Customer Service Centre at Southfields (01509) 263151 or Loughborough Library (01509) 212985. Full details of libraries (locations, opening times, etc.) can be found at www.leics.gov.uk.