Charnwood Borough Council

How to Contact the Council

There are a number of ways you can contact Charnwood Borough Council. To find out more select your preferred method by clicking on the relevant image below:

For details about the main contact numbers for the Council.	For details about all our on-line services click on the image or select from the list below: Pay a bill Have your Say Report a problem Make a Suggestion Make a complaint
For details about how to contact us by post & for directions to the Council Offices	Information about all methods for making payments to the Council

Interpreting & Translation Service

For General Telephone enquiries call: 01509 634560.

The Council has a small number of in-house translators who may be able to assist with general enquiries at the Customer Service Centre and in reception areas. This service is limited and the languages available are:

Gujarati, Punjabi,Bengali, Urdu,Polish, French, Arabic, Italian.

When we cannot provide an interpreter in-house for your language, or if the interview is of a complex or lengthy nature we may buy in professional interpreters from other agencies and these would be arranged by the officer dealing with you. Alternatively the Council can also access the Language Line facility for telephone enquiries or for visitors to the Customer Service Centre (i.e. main reception), who need an interpreter to help make their enquiry.

For other languages or for longer and more detailed enquiries it may be necessary to make an appointment. Call: 01509 634560.

Information Points

A Connect Service Shop & Joint Help Points are provided by Charnwood Borough Council & Leicestershire County Council to give access to information about Council Services.

Connect Service Shop is part of our Customer Service Centre located at our Southfields Offices, Southfield Road, Loughborough. Telephone 01509 263151. E-mail information@charnwood.gov.uk. Fax: 01509 634703. Minicom 01509 215996.

Joint Help Points are located in libraries at: Anstey, Barrow upon Soar, Birstall, Loughborough, Mountsorrel, Rothley, Quorn, Shepshed, Sileby, Syston and Thurmaston. If you are unsure of the opening times of your local library, please telephone either the Customer Service Centre at Southfields (01509) 263151 or Loughborough Library (01509) 212985. Full details of libraries (locations, opening times, etc.) can be found at www.leics.gov.uk.