Contacting the Council

Service Contact Information 

Individual council services publish their contact details throughout this website.  If you know which service you would like to contact, please use the our online A-Z of Services or the site search.

Contact us Online

The quickest and easiest way to contact the Council is by completing one of our specially designed online forms which are listed below. These forms are designed so that they go straight to the relevant service for response.

• General online contact form - this is our main 'Have your Say' feedback form which can be used to: make an Enquiry; make a Comment; give a Compliment; make a Complaint; make a Suggestion. If in doubt, please use the 'Other' option on this form and we will direct your query to the relevant service.
• Report a problem online - please use the relevant 'report a problem' form on this page so we can ensure your report goes straight to the right people to deal with it.
• Pay a bill online - please visit our Pay a Bill Information Page for details about the system and what you can use it to pay for or follow this link to go straight into our On-line Payments System.

Contact us by Telephone

The list below provides numbers for our most popular services.  Operating Times are Mon-Fri 8.30am - 5pm (4.30pm Fridays).

FOR ISSUES RELATING TO:	DAY-TIME NUMBER	EMERGENCY/ OUT OF HOURS NUMBER
COUNCIL SWITCHBOARD: Contact the Main Switchboard and select the service you require or use the Direct Dial numbers provided below	01509 263151	01509 634567
BENEFITS	0845 6091258	-
COUNCIL TAX	0845 6091258	-
HOUSING: For help & advice about Homelessness, Housing Allocations, & The Housing Register.	01509 634567	01509 634567
COUNCIL HOUSING: For help & advice about Tenancies, Repairs, Maintenance, Rents & Sheltered Housing.	01509 634666	01509 634666
LIFELINE SERVICE: Support Services for Elderly and Disabled People	01509 643970	01509 643970
REFUSE & RECYCLING: For help & advice about collections and other refuse & recycling related information.	01509 634563	-
STREET MANAGEMENT: For help & advice on parking or Environmental crime issues	01509 634564	-

 Charnwood Leisure Centres

Loughborough	01509 611080
Soar Valley (Mountsorrel)	0116 2375267
South Charnwood (Syston)	0116 2640057

Contact Us in Writing

Our postal address is:

Charnwood Borough Council
Council Offices
Southfield Road
Loughborough
LE11 2TX

For details about our normal opening hours visit our address and opening times page.

Contacting Your Councillor

We publish contact details for all councillors in Charnwood.

Making Payments to the Council

The Council offers a variety of ways to pay your bills/invoices, full details of which can be found on our How to Pay a Bill web page.

Interpreting and Translation Service

For General Telephone enquiries call: 01509 634560.

The Council has a small number of in-house translators who may be able to assist with general enquiries at the Customer Service Centre and in reception areas. This service is limited and the languages available are Gujarati, Punjabi, Bengali, Urdu, French and Arabic.

When we cannot provide an interpreter in-house for your language, or if the interview is of a complex or lengthy nature we may buy in professional interpreters from other agencies and these would be arranged by the officer dealing with you. Alternatively the Council can also access the Language Line facility for telephone enquiries or for visitors to the Customer Service Centre (i.e. main reception), who need an interpreter to help make their enquiry.

For other languages or for longer and more detailed enquiries it may be necessary to make an appointment, to arrange this please telephone 01509 634560.

Information Points

A Connect Service Shop & Joint Help Points are provided by Charnwood Borough Council & Leicestershire County Council to give access to information about Council Services.

Connect Service Shop

 Part of our Customer Service Centre located at our Southfields Offices, Southfield Road, Loughborough. Telephone 01509 263151. E-mail information@charnwood.gov.uk. Fax: 01509 634703. Minicom 01509 215996.

Joint Help Points

These are located in libraries at: Anstey, Barrow upon Soar, Birstall, Loughborough, Mountsorrel, Rothley, Quorn, Shepshed, Sileby, Syston and Thurmaston. If you are unsure of the opening times of your local library, please telephone either the Customer Service Centre at Southfields (01509 263151) or Loughborough Library (01509 212985). Full details of libraries (locations, opening times, etc.) can be found at www.leics.gov.uk.