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Street Management Team - Wardens

The Street Management Team covers:

  • Environmental crimes
  • On and Off Street Car parking contraventions.

Environmental Crimes

Street Wardens act as ‘the eyes and ears’ on the streets, carrying out patrols throughout the Borough to raise awareness, educate and ultimately issue Fixed Penalties Notices (FPN) for Environmental Crimes. They also work closely with Senior Enforcement Officers who investigate serious enviro-crimes such as large fly tips and on successful investigation prepare prosecution files for presentation in court.

The issue of FPNs is not driven by financial gain, but that they are a deterrent to reduce Enviro-crime, raise the profile of enviro-crimes and assist in changing hearts and minds.

Enforcement is not the only tool used to change hearts and minds and a ‘Waste Education Officer’ runs education campaigns and initiatives to further increase public awareness of these issues

The principle objective of reducing Environmental Crimes is to:-

  • Improve / respect the environment
  • Improve the locality for residents and visitors to the Borough
  • Increase community pride
  • Cut the costs of cleansing routines

The following is a list Environmental Crimes dealt with by Street Management with links to the relevant fact sheets providing more detail about each enviro-crime:

On and Off Street Parking

Street Wardens also patrol the whole of the Borough where a ‘Traffic Regulation Order (TRO) is in place. A TRO is a legal order that permits enforcement of a parking contravention, Wardens therefore can only enforce where the Highway Authority (Leicestershire County Council - LCC) has introduced a TRO and put in place the correct signs and lines. The Street Management Team is not responsible for traffic management or traffic offences such as obstruction as these remain the responsibility of the Police.

The Borough Council entered into a partnership arrangement with the LCC in 2007 to enforce parking contravention on their behalf. This new service is called Decriminalised Parking Enforcement (DPE). DPE authorises Local Authorities to issue parking fines for parking contraventions i.e. parking on double yellow lines, parking longer than permitted in permitted waiting zones etc.

The principle objective of Civil Parking Enforcement is to:-

  • Reduce Congestion, the use of fuel and harmful CO2 emissions
  • Keep roads free from obstruction
  • Ensure easier access for emergency vehicles
  • Ensuring turnover of parking spaces – therefore making more spaces available to the public
  • Through regular high visibility patrols create safer streets for pedestrians, driver and cyclists

Wardens use the latest equipment to support their roles including specialist radio equipment, linked to the CCTV control room and Body Worn Video which can be used to record audio and visual images in relation to incidents while on patrol.

Body Worn Cameras press article

Click the following link to access the County Council ‘Parking matters website

For more information about parking issues including Car Parks and Fines, Disabled Parking, On Street Parking Enforcement and Residential Parking Schemes visit our transport pages.

Frequently Asked Questions (12)

Changes to Car Parking Enforcement - What Are the Differences?

Parking restrictions will not change, but teams of parking attendants, rather than the police, will issue tickets to drivers who park incorrectly or without consideration for other.


If you park in the wrong place or for the wrong length of time you ill be more likely to get a parking ticket.

How Do I Apply for a Residents Preferential Parking Permit?

Leicestershire County Council is responsible for the implementation and administration of all Residents' Parking Schemes in Leicestershire. As from 1st June 2010 permits are no longer available from Charnwood Borough Council and there is no Residents' Parking service from this office.

All applications for Residents' Parking permits, Visitor's permits and Changes of Vehicle need to be made to Leicestershire County Council by post, who aim to despatch the permits within 5 working days.

For further details of where the Residents' Parking schemes are, how they operate and how to apply for a permit please see the Residents' Parking area on Leicestershire County Council's Parking Matters page

How Do You Report Illegal Parking in a Disabled Parking Bay?

In the same way as any other illegal parking – by phoning the 08458 450 450 number

How Much Will a Parking Ticket Be?

Parking tickets will be £60, reduced to £30 if paid within 14 days.

The charge could rise to £95 plus debt collection costs if payment is not made.

For details about payments and appeals visit the County Council's Parking Matters pages.

How Will This Affect Blue Badge Holders?

Hopefully an improved amount of availability (but no additional spaces):
Better operation (enforcement) of designated badge-holder bays, and less illegal parking on double yellow lines should free-up the areas where badge holders can park.

What About Parking on the Pavement?

Parking Attendants are able to issue PCNs to vehicles parked where a restriction applies to the stretch of road. (eg parked behind a double yellow line). Where there are no restrictions, we will refer these incidents to the police periodically. Police discretion will apply as to level of action.

What Are the Opening Times for the Telephone Line?

8 am till 6 pm Monday to Friday. Payments can be made 24 hours through an automated service.

What Do I Do if I Have a Parking Permit and Then I Change My Vehicle?

All matters relating to the Resident's Parking Scheme are dealt with by Leicestershire County Concil.  For information and advice visit their Parking Matters pages where you will find realted information and applications forms including the Vehicle Change Form which you will need to complete and return to them.

When Will I Get a Fine?

Drivers will get a fine if they break parking or loading regulations. Useful information taken from the Highway Code is given below.

To avoid receiving a fine make sure you don’t park:

  • On double yellow lines
  • On single yellow lines during the times shown on the sign
  • Past the time limit in short stay parking spaces
  • In a loading bay unless loading or unloading in specified loading bays during the times shown
  • In bus lanes or bus stop clearways
  • In taxi ranks
  • On loading or unloading bans at any time
  • In disabled parking spaces unless you display a blue disabled badge
  • For longer than the time limit if you do have a disabled badge

You should:

  • Observe parking bay restrictions
  • Always purchase a pay and display ticket for the required time when parking in a pay and display area
  • Take notice of parking signs and restrictions
  • Refer to the Highway Code

If you believe that you have been ticketed unfairly you can make an appeal. Details of how to appeal are on the parking ticket. Money from the tickets will pay for the enforcement service or be spent on making improvements to parking, highway and transport services.

Will Areas Outside Schools Be Patrolled at School Drop Off and Pick Up Times?

Yes, where there are signed and lined school keep clears. Requests for additional enforcement will be considered along with all others by the central admin service.

Will You Be Able to Speak to a Person at the Notice Processing Unit?

Yes – the Unit will have 12 people answering telephone enquiry’s ranging from people querying tickets, reporting people parking illegally and raising issues of concern on local parking issues. 08458 450 450

Freedom of Information Requests (1)

Traffic Enforcement

Requested on
Thu 27th January, 2011
Reference
FOI 1160
Resolution
Information provided

Last updated: Tue 7th February, 2012 @ 15:08

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