Charnwood Borough Council

If you are unsure about when your COLLECTION DAY is you can find out by entering your postcode in to My Charnwood where you will find bin collection dates relevant to your area, together with your nearest recycling points.

Collection Arrangements

Residents with wheeled bins are asked to leave their bin at the edge of their property next to the highway at 7am on their day of collection, as shown below. They will be emptied and returned to the edge of the property.

We will not empty a wheeled bin if:

• It is over-filled
• It contains inappropriate materials
• It is placed out for collection on a non-scheduled day (for exceptions see above)
• It is not placed out for collection on the scheduled day or was not placed out for collection by 7am

We will only collect what is in the wheeled bin – any side or excess waste will not be collected regardless of whether it is in Charnwood black sacks. Please make use of the recycling services to minimise your waste. Residents should not place their bin for collection earlier than the evening before their collection day.

Please be aware: Excess bags on the highway may incur an £80 fixed penalty notice for littering under section 88 of the Environmental Protection Act 1990

Residents with plastic sacks are asked to leave their sacks at the edge of their property next to the highway at 7am on their day of collection (see diagram above). Charnwood will collect up to 3 sacks from each household each week. On recycling week the contractor will leave new black sacks depending on how many bags are presented. On the other week no black sacks will be left. The collection vehicle in use on that week is primarily involved in emptying wheelie bins and does not carry black sacks

Sacks will be collected if:

• They are manageable
• They are tied
• They are placed out for collection at the correct time

Sacks will not be collected if:

• They are too heavy
• They contain inappropriate materials
• They are placed out for collection on a non-scheduled day (for exceptions see above)
• They are not placed out for collection on the scheduled day
• They are behind a locked gate
• They are split
• They are not tied
• They are not Charnwood refuse sacks

Residents should not place their sack out for collection earlier than the evening before their collection day.

Bags containing items that are not listed on the front of the recycling bags, will not be collected. Charnwood Borough Council will write to people who place incorrect items in bags. Persistant offenders may be issued with a £110 fixed penalty notice for incorrect use of a waste receptacle, under Section 472A of the Environmental Protection Act 1990.

Residents using a communal bin will need to provide their own sacks. Please consult the manager of the building for specific details as arrangements are made according to the requirements/restrictions of the building. Residents will not normally need to move containers for collection. Containers will not be emptied if:

• They are overfilled

• They contain inappropriate materials

Missed Collections

Before contacting us please check the following:

• Was the bin/sack in the correct place for collection?
• Do the crews have access to the bin/sack?
• Have you complied with the guidelines set out previously?

If the answer to all of the above is yes then contact us and collection will be arranged, usually within the next 24 hours. You will be informed upon contact if we cannot collect your refuse and be given a reason why.

What if I am unable to move my sacks/ wheeled bin to the edge of my property for collection?

The Council provides a discretionary assisted service for residents unable to place their bin/sacks out for collection. This is usually due to illness or disability. If you think you qualify for the assisted service please contact us to assess your situation, using the form below. You may need a note from your Doctor or health service provider and a home visit may be needed. The assisted service allows you to leave your bin/sacks outside the front or back door of your property provided there is easy access for our crews to collect.

• Application for Assisted Collections