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Benefits and entitlements

For the latest information on service changes, advice and support, please visit

Our offices are now closed to the public so we would encourage you to access services and information through this website.

Grants payments to businesses are now available. Please visit

The Benefit Service is responsible for administering the Housing Benefit scheme and the Leicestershire and Rutland Council Tax Support scheme for the people of Charnwood.

Tell us if your circumstances change

If you receive Housing Benefit or Council Tax Support and you don’t tell us about changes in your circumstances you may be overpaid. If you’re overpaid you may be asked to pay it back – in some cases you may also be prosecuted for benefit fraud. You have a duty to notify all relevant changes within one calendar month of the date the change occurred.

You must tell us if:

  • You have a change in your personal details – e.g becoming a couple or a single person
  • you are absent from home for four weeks or more
  • changes in your earned or unearned income or savings
  • you start or leave employment or become a student
  • changes in working hours
  • changes in child care costs
  • change of address
  • the birth of a child or child benefit starts or ends
  • your children leaving school or starting work
  • the circumstances of anyone living with you changes
  • any other change that may affect your entitlement to benefit

This is not an exhaustive list. If you would like to discuss what we consider to be a relevant change, you can do this by telephone 0345 609 1258 or email

To report a change in circumstances online please visit our benefits webpage.

If your earnings are in-line with the National Living or Minimum Wage, you still need to report this change.

The new rates for 2020/2021 are as follows:

National Living Wage from April 2020

  • 25 Years and over = £8.72 per hour

National Minimum Wage from April 2020

  • 21 to 24 years = £8.20 per hour
  • 18 to 20 years = £6.45 per hour
  • Under 18 = £4.55 per hour
  • Apprentice = £4.15 per hour
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