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Website accessibility

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that from August 8 it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, in this news story.

Customers may experience online payment disruptions on Sunday August 16th between 4:30-6:30am due to essential maintenance. We apologise for any inconvenience caused.

This site has been designed with a commitment to comply with best practice in accessibility for visitors with disabilities, but we are always looking for ways to improve our services and we take accessibility very seriously.

More guidance can be found on the BBC website by clicking on the following links: 

Website user feedback

On each page of this website we offer a simple way for you to rate that page using 'faces' on the right edge of each page. It's an effective way to find out what works and what is missing, so if you want to provide feedback about a particular page please use the smiley faces to do so.

If you have any suggestions or comments about web accessibility or the website in general, you can also send us your feedback using our online feedback form.

Web Accessibility Initiative (WAI)

This website has been has been designed to comply with the WAI Guidelines (WCAG 2.0 AA) as specified by the the World Wide Web Consortium. Meeting this standard indicates that this website is accessible to users with disabilities.

Adobe Acrobat® Portable Document Format (PDF)

Many of our links point to forms and publications in Adobe Acrobat® PDF. You can get tools and information to increase the accessibility of PDF documents from the Adobe website.

Web standards compliance

This website is delivered using HTML5 and CSS, two powerful standards set by the World Wide Web Consortium. HTML5 is the next step in the evolution of the Internet. By developing using these standards, a site can remain confident in their content's backward and future compatibility, platform support and accessibility.

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