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Website accessibility

Our Customer Service Centre on Southfield Road is now open for essential enquiries by appointment only. Please be aware that it is mandatory for face coverings to be worn on the premises. More information, including how to make an appointment, can be found in this news story.

This accessibility statement applies to www.charnwood.gov.uk.

This website is run by Charnwood Borough Council. We want as many people as possible to be able to use this website. For example, that means you can:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

To change colours, contrast levels and fonts please change them in settings on your web browser.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • communications@charnwood.gov.uk
  • 01509 634795

We’ll consider your request and get back to you in one working day or sooner if we can.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Technical information about this website’s accessibility

Charnwood Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We endeavour to make our PDFs and Word documents published on the website accessible. However, there may be some documents which aren’t fully accessible. We publish all essential service information in an accessible web page and provide contact details for alternative versions.

Disproportionate burden

‘Highly designed’ publications created for print and published on the website for customers to print off, usually for a limited period of time: we’ve assessed our resources and the cost of fixing issues with the above publications and we believe that doing so now would be a disproportionate burden (legislation.gov.uk) within the meaning of the accessibility regulations.

These documents typically don’t meet the following WCAG 2.1 success criteria:

  • Success Criterion 1.3.1 Info and Relationships (Level A)
  • Success Criterion 1.3.2 Meaningful Sequence (Level A)
  • Success Criterion 2.1.1 Keyboard (Level A)
  • Success Criterion 1.4.3 Contrast (Minimum) (Level AA)
  • Success Criterion 1.4.5 Images of Text (Level AA)
  • Success Criterion 1.4.10 Reflow (Level AA)
  • Success Criterion 1.4.12 Text Spacing (Level AA)

We publish key information contained in these publications in a web page and/or link to alternative sources of information. We offer information in an alternative format on demand.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Documents up until September 20, 2020 may also not meet accessibility standards and we believe it would be a disproportionate burden (legislation.gov.uk) within the meaning of the accessibility regulations to fix them.

However, all PDFs and documents added to the website after September 20, 2020 will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are committed to improving accessibility on our websites. We will:

  • Continue to regularly review accessibility issues on this website
  • Regularly seek external advice and support to review accessibility
  • Work with our website provider to improve accessibility
  • Review other Council websites for accessibility issues

Preparation of this accessibility statement

This statement was prepared on September 1, 2020.

This website was last tested in September 2019. The test was carried out by Shaw Trust.

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Last updated: Mon 7th September, 2020 @ 09:37