From Tuesday January 31, the Council Tax team will be contacting customers via email and text message to encourage them to choose to pay their upcoming 2023/24 Council Tax bills by Direct Debit and to also view their bills online.

The text message and emails will contain links to the Council’s Direct Debit portal so the customer can provide their bank details safely and securely. The council tax account will be updated prior to the annual bill being produced and payments will then commence in April.

Customers wishing to view and manage their account online via the Council’s secure portal will be asked to reply YES to the email they have been sent, and the team will do the rest.

If you are contacted by text message

An image of the text customers will receive can be found below:

Council tax text message

If you are contacted by email

You may receive an email about e-billing and/or signing up to pay Direct Debit. Examples of these messages can be found below:


Dear *******


Join over 6,000 other households in Charnwood already receiving their Council Tax bill by email. By switching to e-billing, you will:

  • Help the environment by helping us use less paper.
  • Have access to your bill and account information whenever and wherever you need it.

To make the switch to e-billing, simply reply to this email with YES.  Your account will then be updated.
If you choose to opt into e-billing, a notification email will be issued to you that your forthcoming Annual Council Tax bill is available for viewing around the 6th March 2022.

Yours faithfully

Council Tax
Charnwood Borough Council

Pay Direct Debit

Dear *****,

Council Tax Reference - ******

Over 70% of Charnwood residents pay their council tax by direct debit, as this is the simplest and most convenient method.
To join them, please click on the link and complete the online form: 
[Link to form will be here]

Paying by direct debit means payments are automatically taken from your bank account, therefore you do not have to worry about missing an instalment. For your protection, your payments are covered by the direct debit guarantee. 

To sign up to direct debit you will need your bank account sort code, account number and account name. Together with your council tax account reference: *****

Last updated: Tue 31st January, 2023 @ 10:55