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Please note that, due to maintenance and upgrades to our systems, we will be unable to accept telephone payments between 7.30am and 9am on Saturday 4th July, apologies for any inconvenience.

Emergency Contact Details

Contacting the Council in an Emergency

For all non-Council Housing emergencies during normal office hours (Monday to Thursday 8.30am to 5.00 pm and Friday 8.30am to 4.30pm)

Call the main switchboard on 01509 263151 or the service you require (see the A to Z listing).

  • For Council Housing emergencies only Contact: 01509 634567
  • For Lifeline emergencies telephone: 01509 643970.

The Council's Emergency Planning Officers

For all issues relating to emergency planning during normal working hours.

Monday - Friday 8.30am - 5.00pm.

Leicestershire County Council

T: 0116 232 3232


Leicestershire County Council Highways

 T: 0116 3050001

web address as Leicestershire County Council

Emergency Services

Leicestershire Police

T: 101 (non-emergency) 999 (emergency) Crimestoppers 0800555111


Leicestershire Fire and Rescue Service

T: 0116 287 2241 (non-emergency) 999 (emergency)


East Midlands Ambulance Service

T: 0115 884 5000 (non-emergency) 999 (emergency)


Environment Agency

T: 03708 506506 (general enqs) Floodline (24 hrs) 0845 988 1188


Highways England (Formerly the Highways Agency)

T: 0300 123 5000


Utility Services

Gas - National Grid

T: 0845 835 1111 (general enqs)


If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour emergency line immediately on 0800 111 999.

Electricity - National Grid

T: 0845 835 1111(general enqs)


If an emergency involving electricity then call 0800 404090

Western Power Distribution

T: 0845 7240240 (general enquiries)

In an emergency (24/7) 0800 6783 105


Water/Sewerage - Severn Trent Water

T: 0800 783 4444


Last updated:

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