Below are a list of emergency contacts for the council, the emergency services and the utility services.

Emergency contact during normal office hours

For all non-council housing emergencies during normal office hours* call the main switchboard on 01509 263151 or contact the service you require.

  • For council housing emergencies only Contact: 01509 634567
  • For Lifeline emergencies telephone: 01509 643970

* The council's normal office hours are 9am-4pm, Monday to Friday.

Emergency out of hours telephone service

If you have an emergency for the following services outside of Council opening hours*:

  • Housing repairs and gas
  • Tenancy services
  • Lifeline
  • Homelessness
  • or if you need to make a payment

Please call 0333 200 8811

This number is a local rate number meaning you will only be charged for a local call.

* The council's normal office hours are 9am-4pm, Monday to Friday.

Other useful numbers/email addresses

Customer services

Monday - Friday 8.30am - 5.00pm

Leicestershire County Council (LCC)

LCC Highways

  • Telephone: 0116 3050001

Emergency services

For all emergencies please call 999 for the police, fire and ambulance services. For those calls which are not urgent please contact them via the following details.

Leicestershire Police

Leicestershire Fire and Rescue Service

East Midlands Ambulance Service

Environment Agency

Highways England (Formerly the Highways Agency)

Utility services

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour emergency line immediately on 0800 111 999.

If your emergency involves electricity then please call 0800 404090.

Powercuts - 105

On September 6, 2016, a new national phone number '105' was launched for customers to report or get information about a power cut in their area. 105 is a free service for people in England, Scotland and Wales. Find out more about '105'.

Gas and Electricity - National Grid

Western Power Distribution

  • 0800 096 3080 (general enquiries)
  • Emergency hotline (24/7): 0800 6783 105
  • Website:

Water/Sewerage - Severn Trent Water

Last updated: Wed 15th November, 2023 @ 16:40