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Safeguarding our children and young people

Our staff and services have a Safeguarding Children and Young People Policy, as well as an Adults in Need of Safeguarding Policy, to follow if they have concerns about a person in their course of work.

Our staff can speak to designated safeguarding officers who will guide them regarding what to do next. The policy also includes how we work with our closest partner agencies in order to ensure that we protect children, young people and vulnerable adults.


Worried about a child or young person?

When a child or young person is at immediate risk of harm then you should contact the emergency services or Leicestershire County Council's First Response Children's Duty Team without delay on 0116 305 0005. In any other circumstances you can get in touch with the NSPCC Helpline:

You can contact the helpline about any aspect of a child's safety or well-being. Some parents call for advice about the best thing to do for their child, other people have seen something that they feel uneasy about and just want to talk it through.

When the call relates to something more serious, an advisor will take some details. If they then decide a child is at risk, they will refer it on to Child's Services or the Police for them to take it further. Callers can remain anonymous if they wish.

Charnwood Borough Council support the CEASE campaign by committing to do all we can to eradicate the abuse and sexual exploitation of children and young people in Leicester, Leicestershire and Rutland.  To learn more and support the campaign visit www.leics.police.uk/CEASE

Are you worried about an adult at risk?

 Phone 999 if a crime is being committed or if someone is in immediate danger.

Contact Leicestershire police on 101 if you think a crime has been committed but there is no immediate danger.

Contact Adult Social Care at Leicestershire County Council if you think someone is:

  • at risk of being abused
  • being abused in a care home
  • being abused by a care worker in their home

Adult Social Care
Telephone: 0116 305 0004
(Monday to Thursday, 8.30am to 5pm, Friday 8.30am to 4.30pm)
Email: adultsandcommunitiescsc@leics.gov.uk

Adults Emergency Duty Team (out of hours)
Telephone: 0116 255 1606 
(Evenings, weekends, Bank Holidays)

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