Comments, Compliments, Complaints - have your say

Have your say about Council Services

Do you want to help shape the future of Charnwood Borough Council’s services? Do you want to comment about something the Council already does? Do you want to complain about an existing service? Well here’s your chance! We want you to “Have Your Say” to help improve our services and make sure that the services we provide are those that you want.

• Customer Service Standards
  Customer Service Standards detail how our customers will be treated when they contact us and the minimum standards they can expect to receive from each of the individual service areas.
• Fact Sheets for Council Services
  General information about a range of our services.
• Link to our Complaints Process
  Information about the Council's complaints procedure and how to make a complaint if you need to.

How can I have my say?

In Person

By visiting the Customer Service Centre, Charnwood Borough Council, Southfields, Loughborough, Leicestershire, LE11 2TR

On-Line

Using our On-Line Have your Say Feedback form

• On-line Feedback Form

In writing

• To the relevant department at Charnwood Borough Council, Southfields, Loughborough, Leicestershire, LE11 2TR - (for a list of services visit our website at www.charnwood.gov.uk/atoz)

By phone

• (01509) 263151 (switchboard) and ask for the relevant department or by direct dial if you know the number you want

By Email

• To the relevant department or suggestions@charnwood.gov.uk or in the case of complaints to complaints@charnwood.gov.uk

By Minicom

• (01509) 215996

By fax

• (01509) 634703

In any language, Braille or audio-tape

• Phone (01509) 634560

What happens then?

If you have sent us your comments we will try to use what you say to help us improve what we do.

If you have sent us a compliment we will pass it on to the people concerned.

If you have sent us a complaint we will follow our complaints procedure. Find out more about how we deal with complaints.